Telco survey

IdSurvey for your telco survey

The telecommunication industry is constantly evolving and growing with a wide range of services and technologies available to consumers. In this context, surveys and feedback are key tools to help companies understand their customers’ needs and preferences, as well as assess user satisfaction with their services.
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Get the most out of your telecom survey with IdSurvey

Customer Experience

Your telecommunication company can conduct surveys to understand whether customers are satisfied with the services and products offered and to identify any problems or dissatisfaction. Analysis of the data helps your company understand how to improve its offering to better respond to customers and maintain a high level of satisfaction.

Discover customer preferences

Discover your customers' needs to offer customized products and services. 
This helps the company to understand what customers' expectations are and to create better suited oaffering to their needs, new services and products. Analyzing customer preferences can help the company identify new business opportunities.

Brand awareness

Study your company's brand reputation and assess how customers perceive it, whether they associate it with certain features or benefits. Use telco survey results to evaluate the effectiveness of marketing strategies and to decide how to invest resources in the future to improve the brand perception of your telecommunications company.

Choose how to conduct your surveys.

With IdSurvey you can choose how to conduct your surveys – from questionnaire distribution to data collection – from three different modes

CATI Software

Telephone interviews.

CAWI Software

Online surveys.

CAPI Software

Face-to-face surveys.

Discover IdSurvey

The most powerful survey software, loved by professionals.
Simple, clear, updated in real time: design and share your reports and survey dashboards in a few clicks.

IdSurvey, the telecom survey software with endless uses

With IdSurvey you can conduct online, over the phone and offline telecommunication surveys for a wide variety of purposes:

Customer Experience

Customer preferences

Brand awareness

Telecommunications Market research

Exit surveys

User experience surveys

Competitor analysis

Employee engagement

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Amazing feedback from our customers around the world.

The integrated solution of advanced tools for surveys, feedback collection and analysis

IdSurvey gives you a wide range of tools to design and deploy any type of survey – from questionnaire construction to data collection to real-time report generation.

More than 50 types of telecom survey questions

With IdSurvey, you have access to a wide range of question types, from multiple-choice to open-ended, from rating with different display options to standard or comparative slider questions. There are no limits to the design of your telecommunication questionnaire.

Graphic interface of the survey design software IdSurvey which enables you to create custom telephone, online and offline surveys.
Simple, clear, updated in real time: design and share your reports and survey dashboards in a few clicks.

NPS® analysis

The NPS® question allows you to instantly analyze your telecommunications company's brand reputation, learn about promoters and detractors, so you can find strategies to boost brand reputation.

Built-in web softphone

IdSurvey provides a complete interface for telephone interviews that also includes an integrated softphone. The interviewers only need to access the interface from a browser to start working without any form of distraction.

Built-in softphone
Email sender - Designing an email campaign has never been so easy and smart.

Email Sender

Design email campaigns to send invitations to your survey. It's all integrated and instant, so you can schedule remainders to be sent only to customers who have not yet completed the interview. Take advantage of the versatility of Smart campaigns to automate sending based on the criteria you choose.

SMS Sender

Use the speed of SMS to reach a wider audience and collect interviews even faster. SMS campaigns offer all the benefits of email campaigns: remainder, smart campaigns and reporting and sending outcomes.

SMS Sender - Raggiungi chiunque istantaneamente.


Our team can assist you in integrating IdSurvey with your systems, such as CRM, to create the perfect infrastructure for your company's needs. Contact our team to discover the endless integration possibilities.

Scalable solutions

Purchase the necessary licenses based on the number of agents who will be working with the system or discover the "token" solution for spot projects. Tthe investment will always be appropriate to your actual use.

Custom look and feel

Customize the appearance of questionnaires and invitations with your brand colors and style. Include the logo to create a unique user experience and reinforce your brand perception.

Comprehensive and customizable reporting

Use IdSurvey's effective analysis and reporting tool to evaluate data collected from surveys. Take advantage of automated reporting or create custom reports. Export or share the report with your team.

b2b survey questionnaire

A team of experts always on hand

IdSurvey's support team is always ready to assist you and find solutions even for specific needs of your project. Upon request it can computerize questionnaires and develop customizations.

Discover IdSurvey

The most powerful survey software, loved by professionals.

Customer satisfaction and retention

One of the reasons it is important to be aware of the customer experience is that it is directly related to customer loyalty. Satisfied customers are more likely to continue using your services and to recommend them to friends and family. Conversely, dissatisfied customers are more likely to seek alternatives and withdraw from the contract. Assessing the customer experience enables companies to identify problems that cause dissatisfaction and take steps to resolve them.

In addition, customer satisfaction surveys in telecommunication enable companies to tailor their services to the needs of customers. For example, if a company finds that many of its customers use streaming video services, it may decide to offer specific pricing packages for these services. In this way, the company can better meet customers’ needs and increase retention.

Customer experience is an ever-changing concept, as customers’ needs and preferences can change over time. Therefore, it is important for telecommunications companies to continue to monitor and evaluate the customer experience through retail survey and polls. In this way, they can identify problems and take necessary measures to improve customer satisfaction.

Knowledge base

Enter the knowledge base to discover all the solutions and strategies for setting up and designing questionnaires.

Guide and papers

IdSurvey has an online guide for all features of the software so you can easily discover all tools.

Help Desk support

Using your ticket area you can request technical assistance. One of our experts will answer you back shortly.