The most advanced tool for full control of telephone surveys.
Monitor the agent performance dashboard in real time.
Check the “Position” and “Elapsed time” fields to track the interviewer’s current position and how long they have been working on that particular page.
Take advantage of “Idle detection” to keep track of the actual work time and downtime of each call center agent.
Use the special “Interviewer Score” indicator to keep the performance of the agents under control with a single parameter at all times.
Watch a live replica of the phone interviewers’ work window.
Supervisor also includes Watcher, the tool that allows supervisors to watch the agent’s window live. The essential screen shows the name or username of the interviewer being watched, the name of the survey, and the replica of the live CATI interface.
Watcher respects the privacy of the interviewers. Only the CATI screen is shared, ignoring any other window or activity done by interviewers in the workstation. Watcher’s technology does not require additional software or plugins.
Full control of telephone surveys.
Supervisor Main Features
Real Time Dashboard
Metadata and Metrics
Standard or Extended
Today o current sessions
Guide and papers
IdSurvey has an online guide for all features of the software so you can easily discover all tools.