Supervisor Dashboard
The most advanced tool for full control of telephone surveys.

Monitor the agent performance dashboard in real time.
Position
Check the “Position” and “Elapsed time” fields to track the interviewer’s current position and how long they have been working on that particular page.
Idle detection
Take advantage of “Idle detection” to keep track of the actual work time and downtime of each call center agent.
Interviewer Score
Use the special “Interviewer Score” indicator to keep the performance of the agents under control with a single parameter at all times.
Supervisor Watcher.
Watch a live replica of the phone interviewers’ work window.
Supervisor also includes Watcher, the tool that allows supervisors to watch the agent’s window live. The essential screen shows the name or username of the interviewer being watched, the name of the survey, and the replica of the live CATI interface.


Privacy protected.
Watcher respects the privacy of the interviewers. Only the CATI screen is shared, ignoring any other window or activity done by interviewers in the workstation. Watcher’s technology does not require additional software or plugins.
Full control of telephone surveys.
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Tools
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Supervisor Main Features
Watcher
Real Time Dashboard
Position
Elapsed Time
Idle Detection
Interviewer Score
Metadata and Metrics
Customize
Setting
Standard or Extended
All survey
Today o current sessions
Views
CATI Activity
Privacy
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Knowledge base
Enter the knowledge base to discover all solutions and strategies to set up and design questionnaires.
Guide and papers
IdSurvey has an online guide for all features of the software so you can easily discover all tools.
Help Desk support
Using your ticket area you can request technical assistance. One of our experts will answer you back shortly.