The most advanced tool for full control of telephone surveys.
Monitor the agent performance dashboard in real time.
Supervisor, tracking tools, and monitoring of phone agents are all included in a single dashboard specifically designed for call center supervisors and team leaders. Check the quality and monitor the productivity of phone agents employed in your call center or corporate customer service. Use the simple or the extended table and choose from more than 80 metrics and metadata. Create, edit and save your custom dashboards or discover the ready-to-use ones.
Watch a live replica of the phone interviewers’ work window.
Supervisor also includes Watcher, the screen monitoring tool that allows supervisors to watch the agent’s window live. The essential screen shows the name or username of the interviewer being watched, the name of the survey, and the replica of the live CATI interface.
Watcher respects the privacy of the interviewers. Only the CATI screen is shared, ignoring any other window or activity done by interviewers in the workstation. Watcher’s technology does not require additional software or plugins.
Full control of telephone surveys.
The most advanced tool on the market for CATI interviewers monitoring.
Supervisor Main Features
The most powerful survey software, loved by professionals.