IdSurvey - Software CATI CAWI CAPI

The most advanced survey software, now even better.

The survey management software used by the top professionals around the world.

Different survey modes in one software.

IdSurvey is the professional survey software that enables every one to easy create CATICAWICAPI or Mixed Mode surveys by accessing the survey platform directly from your browser. Thanks to a full range of survey services and tools you can design professional questionnaires, choose the most effective distribution channel for your business, collect data and share survey results in real time with your team.


For Phone Survey


For Online Survey


For Offline Survey

Graphic interface of the survey builder IdSurvey: you can create a survey in a few steps

Create a survey

Your questionnaires have no limits.

Designing questionnaires with the IdSurvey professional survey software is extremely easy. Simply use your web survey tools and choose from endless question combinations. Using the survey software, you can easily design even the most complex questionnaires. That’s one of the many reasons why IdSurvey is the survey design software professionals love.

Collect the data

Phone, web and face to face software. All together, for real.

With IdSurvey you can collect telephone surveys, web assisted interviews or face to face. Moreover, IdSurvey offers an offline survey tool for personal interviewing that also works in offline mode (no internet connection needed). So, the interview software enables you to mix multiple methodologies with one click. The survey research software offers amazing flexibility for survey distribution. Decide the best strategy for any of your surveys and put it to work with the data collection tool.
Graphic interface of the survey software IdSurvey. Focus on the distribution features.
Analyze results - Professional tools for smart analysis.

Analyze the results

Professional survey management tools for smart analysis.

Check survey progress and results in real time in your market research platform. In fact, all information collected from your survey respondents are immediately available for statistical analysis and reporting. Use charts and data in the online survey software. Alternatively, export data in Excel, SPSS, Triple-S, CSV and Microsoft Access format.

The most powerful survey software for start-ups, small, medium and large companies.

IdSurvey is a powerful professional survey software. Easy to integrate with third party platforms. IdSurvey meets the needs of research institutes, government and public agencies, and companies of any size looking for an all in one survey software for online, telephone and face to face interviews.

Market research

The survey platform offers maximum flexibility and allows you to decide the best strategy for each project. In fact, all the collected information are immediately available to be processed for statistics, data analysis and reports.


With the survey software you can carry out any type of survey: employee engagement, customer and employee satisfaction, event feedback, social media surveys, market research and much more.


Surveys for public and government agencies. Data collection through online, face-to-face offline survey apps or telephone surveys allows you to quickly know the needs and satisfaction of citizens, voters, employees, etc.


Improve the academic experience and collect responses in your university world. IdSurvey is a popular survey software for universities to measure, analyze and improve the experience of students, faculty and staff.

Discover IdSurvey

The most powerful survey software, loved by professionals.

Main features of the survey software

Create amazing surveys with ease.

Discover IdSurvey

The most powerful survey software, loved by professionals.
Capterra Reviews 4,8/5
Recensioni IdSurvey - Capterra
Recensioni IdSurvey - Capterra
Recensioni IdSurvey - Capterra
Recensioni IdSurvey - Capterra
Recensioni IdSurvey - Capterra


Amazing feedback from our customers around the world.

Knowledge base

Enter the knowledge base to discover all the solutions and strategies for setting up and designing questionnaires.

Guide and papers

IdSurvey has an online guide for all features of the software so you can easily discover all tools.

Help Desk support

Using your ticket area you can request technical assistance. One of our experts will answer you back shortly.

Methodologies compared: advantages and disadvantages of data collection via telephone, web and on field. (CATI, CAWI and CAPI)


CATI methodology (Computer Assisted Telephone Interview) improved telephone interviewing process. In fact, a software automatically support and lead the interviewer during data collection. Thus, they see questions on the screen followed by possible answers. For this reason, it has several advantages:
  • high quality of collected data: you avoid any interviewer misinterpretation or incorrect question administering;
  • time reduction: automatic callback managed by the system. The interviewer can also directly insert the data with no use of paper;
  • more accuracy: being completely automated, there’s no room for mistakes or unclear compiling;
  • complete control on interviews progress: you can check in real time completed, incomplete and dropped interviews.


Web revolution has been crucial to market research evolution. This is particularly true for CAWI methodology (Computer Assisted Web Interviewing). Back in the days, with CAWI you could reach just around 20% of the population. So it was used just for limited purposes. Today, you reach wide and generic population (an entire country, a multinational corporation…). A link is sent to the respondents via email. They just follow the link to complete the questionnaire. Main characteristics of CAWI method are:
  • 1. the software autonomously send the emails and takes care of their following classification. Finished questionnaires are marked as complete.
  • 2. the respondent is invited via email and clicks on the link to answer the questionnaire. Obviously you need to have all email addresses of your respondents to carry on a CAWI survey.


CAPI method (Computer Assisted Personal Interview) is the tech evolution of Face to Face research. An interviewer collects the data in a face to face meeting with the respondent. Using a mobile device or PC even offline, the interviewer carry on the interview and send back the answers in real time. Data are immediately sent to the main server. CAPI is used a lot in Mystery Client research: mystery clients can discreetely complete their task in their smartphone or mobile device.

Observations on CATI CAWI CAPI Surveys

To sum up, we compared CATI CAWI CAPI Surveys. And each one of them represented a step forward for market research. Now it’s time for some observations on the actual effectiveness of these methodologies. CAWI methodology has several advantages but requires all respondents to have an email account and a basic knowledge of computers to correctly complete the questionnaire. CAPI methodology’s biggest quality is the real face to face interaction between respondent and interviewer. In contrast, the average number of completed interviews in a working day is usually lower than CATI. CATI methodology guarantees the benefits of the other two techniques above. Specifically, an heterogeneous target and the call agent that can help the respondent during the interview. But CATI is still the most expensive method because of higher costs linked to the call center, the interviewers and phone traffic.