IdSurvey - CATI CAWI CAPI Software
The best professional survey software, now even better.

IdSurvey some customers

Professional survey software

Design, collect, and analyze data with the survey software that professionals love.

Design surveys - Your questionnaires have no limits.

Survey design

Your questionnaires have no limits.

Designing questionnaires with IdSurvey professional online survey system is extremely easy. Simply use your web survey tools and choose from endless question combinations. Using the survey software, you can easily design even the most complex questionnaires. That’s one of the many reasons why IdSurvey is the survey design software professionals love.

Survey design

Your questionnaires have no limits.

Designing questionnaires with IdSurvey professional online survey system is extremely easy. Simply use your web survey tools and choose from endless question combinations. Using the survey software, you can easily design even the most complex questionnaires. That’s one of the many reasons why IdSurvey is the survey design software professionals love.

Design surveys - Your questionnaires have no limits.

Data Collection Software

Phone, web and face to face software. All together, for real.

>With IdSurvey you can collect telephone surveys, web assisted interviews or face to face. Moreover, IdSurvey offers an offline survey tool for personal interviewing that also works in offline mode (no internet connection needed). So you can mix multiple methodologies with one click.

The survey research software offers amazing flexibility for survey distribution. Decide the best strategy for any of your surveys and put it to work with the data collection tool.

Collect data - Phone CATI, web CAWI and face to face CAPI survey software.
Analyze results - Professional tools for smart analysis.

Analyze all type of data

Professional online survey tools for smart analysis.

Check survey progress and results in real time in your market research platform. In fact, all information collected from your survey respondents are immediately available for statistical analysis and reporting. Use charts and data in the online survey software. Alternatively, export data in Excel, SPSS, Triple-S, CSV and Microsoft Access format.

Analyze all type of data

Professional online survey tools for smart analysis.

Check survey progress and results in real time in your market research platform. In fact, all information collected from your survey respondents are immediately available for statistical analysis and reporting. Use charts and data in the online survey software. Alternatively, export data in Excel, SPSS, Triple-S, CSV and Microsoft Access format.
Analyze results - Professional tools for smart analysis.

IdSurvey CAWI, CAPI and CATI software.

The most powerful survey software, loved by professionals.

Market research

The survey platform offers maximum flexibility and allows you to decide the best strategy for each project. In fact, all the collected information are immediately available to be processed for statistics, data analysis and reports.

Business

With the survey software you can carry out any type of survey: employee engagement, customer and employee satisfaction, event feedback, social media surveys, market research and much more.

Government

Surveys for public and government agencies. Data collection through online, face-to-face offline survey apps or telephone surveys allows you to quickly know the needs and satisfaction of citizens, voters, employees, etc.

University

Improve the academic experience and collect responses in your university world. IdSurvey is a popular survey software for universities to measure, analyze and improve the experience of students, faculty and staff.

Main features of the survey software

Create amazing surveys with ease.

INTUITIVE INTERFACE

EMAIL SENDER

v

SMS SENDER

w

OFFLINE MODE

XLS, CSV, SPSS, SSS DATA EXPORT

REPORT

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50 + TYPES OF QUESTIONS

RESPONSIVE INTERFACE

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PRINT QUESTIONNAIRE

MIXED MODE SURVEY

MULTIPANEL LINKS MANAGEMENT

DASHBOARD

LOGIC AND BRANCHING

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TEST MODE FREE SURVEYS

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CUSTOMIZABLE TEMPLATES

QUOTAS MANAGEMENT

LOOP EVERYTHING

CHARTS AND TABLES

WYSIWYG EDITOR AND DRAG & DROP

REAL TIME RESULTS

FREE ONCLOUD

CONTACT VARIABLES


MULTILANGUAGE MANAGEMENT

SHARE RESULTS

"When we first started using IdSurvey, we were amazed by the clean interface and ease of use of the system. IdSurvey provides us with robust sample management . Programing questionnaires has never been easier!"

IdSurvey customer - Docking Institute of Public Affairs
Docking Institute of Public Affairs

"We found in IdSurvey the perfect partner for us. IdSurvey is the software that completely covers our company's needs in terms of data collection. You can choose from a variety of licenses that suit any kind of business, from the smallest to the largest."

IdSUrvey Customer - Mednet Marketing Research Center
Mednet Marketing Research Center

"The software combines an easy to use GUI with the possibility to write the questionnaire in code, this makes it fast and easy to create complex surveys. The software feels stable and the uptime on our hosted version has been 100% for us."

IdSurvey Customer - Enkatfabriken
Enkatfabriken

"Great CATI software and excellent customer service - they provide you with customized training and technical assistance to make sure your projects are successful. They offer a fast turnaround to questions and their support team is amazing."

IdSurvey customer - Public Health Institute
Public Health Institute

Discover IdSurvey

The most powerful survey software, loved by professionals.

Knowledge base

Enter the knowledge base to discover all solutions and strategies to set up and design questionnaires.

Guide and papers

IdSurvey has an online guide for all features of the software so you can easily discover all tools.

Help Desk support 24/7

Using your ticket area you can request 7/7 and 24/24 assistance. One of our experts will answer you back shortly.

Are you new to the Survey business?

Methodologies compared: advantages and disadvantages of data collection via telephone, web and on field. (CATI, CAWI and CAPI)

CATI

CATI methodology (Computer Assisted Telephone Interview) improved telephone interviewing process. In fact, a software automatically support and lead the interviewer during data collection. Thus, they see questions on the screen followed by possible answers.
For this reason, it has several advantages:

  • high quality of collected data: you avoid any interviewer misinterpretation or incorrect question administering;
  • time reduction: automatic callback managed by the system. The interviewer can also directly insert the data with no use of paper;
  • more accuracy: being completely automated, there’s no room for mistakes or unclear compiling;
  • complete control on interviews progress: you can check in real time completed, incomplete and dropped interviews.

CAWI

Web revolution has been crucial to market research evolution. This is particularly true for CAWI methodology (Computer Assisted Web Interviewing).
Back in the days, with CAWI you could reach just around 20% of the population. So it was used just for limited purposes.
Today, you reach wide and generic population (an entire country, a multinational corporation…). A link is sent to the respondents via email. They just follow the link to complete the questionnaire.
Main characteristics of CAWI method are:

  • 1. the software autonomously send the emails and takes care of their following classification. Finished questionnaires are marked as complete.
  • 2. the respondent is invited via email and clicks on the link to answer the questionnaire.
    Obviously you need to have all email addresses of your respondents to carry on a CAWI survey.

CAPI

CAPI method (Computer Assisted Personal Interview) is the tech evolution of Face to Face research. An interviewer collects the data in a face to face meeting with the respondent.
Using a mobile device or PC even offline, the interviewer carry on the interview and send back the answers in real time. Data are immediately sent to the main server.
CAPI is used a lot in Mystery Client research: mystery clients can discreetely complete their task in their smartphone or mobile device.

Observations on CATI CAWI CAPI Surveys

To sum up, we compared CATI CAWI CAPI Surveys. And each one of them represented a step forward for market research.
Now it’s time for some observations on the actual effectiveness of these methodologies.
CAWI methodology has several advantages but requires all respondents to have an email account and a basic knowledge of computers to correctly complete the questionnaire.
CAPI methodology’s biggest quality is the real face to face interaction between respondent and interviewer. In contrast, the average number of completed interviews in a working day is usually lower than CATI.
CATI methodology guarantees the benefits of the other two techniques above. Specifically, an heterogeneous target and the call agent that can help the respondent during the interview. But CATI is still the most expensive method because of higher costs linked to the call center, the interviewers and phone traffic.