The best professional survey software, now even better.
CATI CAWI CAPI professional Survey software
Design, collect, and analyze questionnaires with the survey software that professionals love.
Design surveys
Your questionnaires have no limits.
Designing questionnaires with IdSurvey professional survey software is extremely easy. Simply open up your browser and choose from endless question combinations in the survey tool. Using IdSurvey’s advanced tools, you can easily design even the most complex questionnaires. That’s one of the many reasons why IdSurvey is the solution professionals love.
Design surveys
Your questionnaires have no limits.
Designing questionnaires with IdSurvey professional survey software is extremely easy. Simply open up your browser and choose from endless question combinations in the survey tool. Using IdSurvey’s advanced tools, you can easily design even the most complex questionnaires. That’s one of the many reasons why IdSurvey is the solution professionals love.
Data Collection Software
Phone, web and face to face. All together, for real.
With IdSurvey you can collect data via telephone, web or face to face. You can mix multiple methodologies with one click. IdSurvey offers amazing flexibility for survey distribution. You can decide the best strategy for any of your surveys.
Analyze
Professional tools for smart analysis.
Analyze and display survey progress and results in real time. All information collected is immediately available for statistical analysis and reporting. Our survey software lets you use graphs and data sheets, or export data in Excel, SPSS, Triple-S, CSV and Microsoft Access format.
Analyze results with our survey tool
Professional tools for smart analysis.
Analyze and display survey progress and results in real time. All information collected is immediately available for statistical analysis and reporting. Our survey software lets you use graphs and data sheets, or export data in Excel, SPSS, Triple-S, CSV and Microsoft Access format.
IdSurvey CATI, CAWI e CAPI.
The most powerful survey platform, loved by professionals.
Market research
IdSurvey offers maximum flexibility and allows you to decide the best strategy for each project. All the collected information are immediately available to be processed for statistics and reports.
Business
With IdSurvey you can carry out any type of survey: employee engagement, customer and employee satisfaction, event feedback, market research, marketing and much more.
Government
Surveys for public and government agencies. The collection of information through online, face-to-face offline or telephone surveys allows you to quickly know the needs and satisfaction of citizens, voters, employees, etc.
University
Improve the academic experience. IdSurvey is a popular survey software for universities to measure, analyze and improve the experience of students, faculty and staff.
Main features
Design amazing surveys with ease.
INTUITIVE INTERFACE
EMAIL SENDER
SMS SENDER
OFFLINE FACE TO FACE SURVEYS
XLS, CSV, SPSS, SSS DATA EXPORT
REPORT
50 + TYPES OF QUESTIONS
RESPONSIVE INTERFACE
PRINT QUESTIONNAIRE
MIXED MODE SURVEY
MULTIPANEL LINKS MANAGEMENT
DASHBOARD
LOGIC AND BRANCHING
TRUE SURVEY TEST MODE
CUSTOMIZZABLE TEMPLATES
QUOTAS MANAGEMENT
LOOP EVERYTHING
CHARTS AND TABLES
WYSIWYG EDITOR AND DRAG & DROP
REAL TIME RESULTS
FREE ONCLOUD
CONTACT VARIABLES
MULTILANGUAGE MANAGEMENT
SHARE RESULTS
"When we first started using IdSurvey, we were amazed by the clean interface and ease of use of the system. IdSurvey provides us with robust sample management . Programing questionnaires has never been easier!"
Docking Institute of Public Affairs
"We found in IdSurvey the perfect partner for us. IdSurvey is the software that completely covers our company's needs in terms of data collection. You can choose from a variety of licenses that suit any kind of business, from the smallest to the largest."
Mednet Marketing Research Center
"The software combines an easy to use GUI with the possibility to write the questionnaire in code, this makes it fast and easy to create complex surveys. The software feels stable and the uptime on our hosted version has been 100% for us."
Enkatfabriken
"Great CATI software and excellent customer service - they provide you with customized training and technical assistance to make sure your projects are successful. They offer a fast turnaround to questions and their support team is amazing."
Public Health Institute
Discover IdSurvey
The most powerful survey platform, loved by professionals.
Knowledge base
Enter the knowledge base to discover all solutions and strategies to set up and design questionnaires.
Guide and papers
IdSurvey has an online guide for all features of the software so you can easily discover all tools.
Help Desk support 24/7
Using your ticket area you can request 7/7 and 24/24 assistance. One of our experts will answer you back shortly.
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Methodologies compared: advantages and disadvantages of data collection via telephone, web and on field. (CATI, CAWI and CAPI)
CATI
CATI methodology (Computer Assisted Telephone Interview) improved telephone interviewing process. In fact, a software automatically support and lead the interviewer during data collection. Thus, they see questions on the screen followed by possible answers.
For this reason, it has several advantages:
- high quality of collected data: you avoid any interviewer misinterpretation or incorrect question administering;
- time reduction: automatic callback managed by the system. The interviewer can also directly insert the data with no use of paper;
- more accuracy: being completely automated, there’s no room for mistakes or unclear compiling;
- complete control on interviews progress: you can check in real time completed, incomplete and dropped interviews.
CAWI
Web revolution has been crucial to market research evolution. This is particularly true for CAWI methodology (Computer Assisted Web Interviewing).
Back in the days, with CAWI you could reach just around 20% of the population. So it was used just for limited purposes.
Today, you reach wide and generic population (an entire country, a multinational corporation…). A link is sent to the respondents via email. They just follow the link to complete the questionnaire.
Main characteristics of CAWI method are:
- 1. the software autonomously send the emails and takes care of their following classification. Finished questionnaires are marked as complete.
- 2. the respondent is invited via email and clicks on the link to answer the questionnaire.
Obviously you need to have all email addresses of your respondents to carry on a CAWI survey.
CAPI
CAPI method (Computer Assisted Personal Interview) is the tech evolution of Face to Face research. An interviewer collects the data in a face to face meeting with the respondent.
Using a mobile device or PC even offline, the interviewer carry on the interview and send back the answers in real time. Data are immediately sent to the main server.
CAPI is used a lot in Mystery Client research: mystery clients can discreetely complete their task in their smartphone or mobile device.
Observations on CATI CAWI CAPI Surveys
To sum up, we compared CATI CAWI CAPI Surveys. And each one of them represented a step forward for market research.
Now it’s time for some observations on the actual effectiveness of these methodologies.
CAWI methodology has several advantages but requires all respondents to have an email account and a basic knowledge of computers to correctly complete the questionnaire.
CAPI methodology’s biggest quality is the real face to face interaction between respondent and interviewer. In contrast, the average number of completed interviews in a working day is usually lower than CATI.
CATI methodology guarantees the benefits of the other two techniques above. Specifically, an heterogeneous target and the call agent that can help the respondent during the interview. But CATI is still the most expensive method because of higher costs linked to the call center, the interviewers and phone traffic.