IdSurvey - CATI CAWI CAPI Software
The best professional survey software, now even better.

IdSurvey CATI CAWI CAPI software Customers

CATI CAWI CAPI professional Survey software

Design, collect, and analyze questionnaires with the survey software that professionals love.

Design surveys - Your questionnaires have no limits.

Design surveys tool

Your questionnaires have no limits.

Designing questionnaires with IdSurvey professional survey software is extremely easy. Simply open up your browser and choose from endless question combinations in the survey tool. Using IdSurvey’s advanced tools, you can easily design even the most complex questionnaires. That’s one of the many reasons why IdSurvey is the solution professionals love.

Design surveys tool

Your questionnaires have no limits.

Designing questionnaires with IdSurvey professional survey software is extremely easy. Simply open up your browser and choose from endless question combinations in the survey tool. Using IdSurvey’s advanced tools, you can easily design even the most complex questionnaires. That’s one of the many reasons why IdSurvey is the solution professionals love.

Design surveys - Your questionnaires have no limits.

Data Collection Software

Phone, web and face to face. All together, for real.

With IdSurvey you can collect data via telephone, web or face to face. You can mix multiple methodologies with one click. IdSurvey offers amazing flexibility for survey distribution. You can decide the best strategy for any of your surveys.

Collect data - Phone CATI, web CAWI and face to face CAPI. All together, for real.
Analyze results - Professional tools for smart analysis.

Analyze

Professional tools for smart analysis.

Analyze and display survey progress and results in real time. All information collected is immediately available for statistical analysis and reporting. Our survey software lets you use graphs and data sheets, or export data in Excel, SPSS, Triple-S, CSV and Microsoft Access format.

Analyze results with our survey tool

Professional tools for smart analysis.

Analyze and display survey progress and results in real time. All information collected is immediately available for statistical analysis and reporting. Our survey software lets you use graphs and data sheets, or export data in Excel, SPSS, Triple-S, CSV and Microsoft Access format.

Analyze results - Professional tools for smart analysis.

IdSurvey CATI, CAWI and CAPI software main features.

Design amazing surveys in an easy way. Professional survey software for online research data collection.

INTUITIVE INTERFACE

EMAIL SENDER

v

SMS SENDER

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OFFLINE FACE TO FACE SURVEYS

XLS, CSV, SPSS, SSS DATA EXPORT

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50 + TYPES OF QUESTIONS

RESPONSIVE INTERFACE

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PRINT QUESTIONNAIRE

MIXED MODE SURVEY

MULTIPANEL LINKS MANAGEMENT

LOGIC AND BRANCHING

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TRUE SURVEY TEST MODE

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CUSTOMIZZABLE TEMPLATES

QUOTAS MANAGEMENT

LOOP EVERYTHING

WYSIWYG EDITOR AND DRAG & DROP

REAL TIME RESULTS

FREE ONCLOUD

CONTACT VARIABLES


MULTILANGUAGE MANAGEMENT

Testimonials

"When we first started using IdSurvey, we were amazed by the clean interface and ease of use of the system. IdSurvey provides us with robust sample management . Programing questionnaires has never been easier!"


Docking Institute of Public Affairs

"We found in IdSurvey the perfect partner for us. IdSurvey is the software that completely covers our company's needs in terms of data collection. You can choose from a variety of licenses that suit any kind of business, from the smallest to the largest."


Mednet Marketing Research Center

"The software combines an easy to use GUI with the possibility to write the questionnaire in code, this makes it fast and easy to create complex surveys. The software feels stable and the uptime on our hosted version has been 100% for us."


Enkatfabriken

"Great CATI software and excellent customer service - they provide you with customized training and technical assistance to make sure your projects are successful. They offer a fast turnaround to questions and their support team is amazing."


Public Health Institute

Knowledge base

Enter the knowledge base to discover all solutions and strategies to set up and design questionnaires.

Guide and papers

IdSurvey has an online guide for all features of the software so you can easily discover all tools.

Help Desk support 24/7

Using your ticket area you can request 7/7 and 24/24 assistance. One of our experts will answer you back shortly.

Are you new to the Survey business?

Methodologies compared: advantages and disadvantages of data collection via telephone, web and on field. (CATI, CAWI and CAPI)

CATI

CATI methodology (Computer Assisted Telephone Interview) improved telephone interviewing process. In fact, a software automatically support and lead the interviewer during data collection. Thus, they see questions on the screen followed by possible answers.
For this reason, it has several advantages:

  • high quality of collected data: you avoid any interviewer misinterpretation or incorrect question administering;
  • time reduction: automatic callback managed by the system. The interviewer can also directly insert the data with no use of paper;
  • more accuracy: being completely automated, there’s no room for mistakes or unclear compiling;
  • complete control on interviews progress: you can check in real time completed, incomplete and dropped interviews.

CAWI

Web revolution has been crucial to market research evolution. This is particularly true for CAWI methodology (Computer Assisted Web Interviewing).
Back in the days, with CAWI you could reach just around 20% of the population. So it was used just for limited purposes.
Today, you reach wide and generic population (an entire country, a multinational corporation…). A link is sent to the respondents via email. They just follow the link to complete the questionnaire.
Main characteristics of CAWI method are:

  • 1. the software autonomously send the emails and takes care of their following classification. Finished questionnaires are marked as complete.
  • 2. the respondent is invited via email and clicks on the link to answer the questionnaire.
    Obviously you need to have all email addresses of your respondents to carry on a CAWI survey.

CAPI

CAPI method (Computer Assisted Personal Interview) is the tech evolution of Face to Face research. An interviewer collects the data in a face to face meeting with the respondent.
Using a mobile device or PC even offline, the interviewer carry on the interview and send back the answers in real time. Data are immediately sent to the main server.
CAPI is used a lot in Mystery Client research: mystery clients can discreetely complete their task in their smartphone or mobile device.

Observations on CATI CAWI CAPI Surveys

To sum up, we compared CATI CAWI CAPI Surveys. And each one of them represented a step forward for market research.
Now it’s time for some observations on the actual effectiveness of these methodologies.
CAWI methodology has several advantages but requires all respondents to have an email account and a basic knowledge of computers to correctly complete the questionnaire.
CAPI methodology’s biggest quality is the real face to face interaction between respondent and interviewer. In contrast, the average number of completed interviews in a working day is usually lower than CATI.
CATI methodology guarantees the benefits of the other two techniques above. Specifically, an heterogeneous target and the call agent that can help the respondent during the interview. But CATI is still the most expensive method because of higher costs linked to the call center, the interviewers and phone traffic.