Support and services
Professional support at your fingertips
Professional support
The CATI, CAWI, CAPI survey software support team is highly qualified and can lead you through designing even the most complex questionnaires.
Training and getting started
Choose between standard and advanced training. In just a few hours, your team will be able to unveil all of IdSurvey vast potential.
Help Desk support
Using your ticket area, you can request assistance in any moment. One of our experts will promptly answer you back.
Knowledge base
Enter the knowledge base to discover all the solutions and strategies for setting up and designing questionnaires.
Guide and papers
IdSurvey has an online guide for all the software's features, so you can easily discover all the available tools.
Advanced support and customizations
Do you have to design a complex survey? Request customizations or advanced support.
Maximize your investment with the support of pro experts
Questionnaire scripting
Our expert team has the best strategies and solutions to script surveys of any complexity. You can entrust scripting of the entire questionnaire to our survey design service team or ask for suggestions and specific solutions.
Project assistance
Collaborate with our advisors and skilled specialists. Our team can assist you at any step of your project, including quotas and respondent management, questionnaire and survey testing, data export, and data analysis.
Custom-made training
We share our expertise and professionalism with you. Our advisors can train your researchers, supervisors, interviewers, and users to get to know and use IdSurvey perfectly.
Technical assistance
Dedicated support to customers who opt for IdSurvey installation on their servers. Our survey service team will give you support with updates, configurations, and system integrations.
News and updates
IdSurvey is growing every day, thanks to our customers' requests. Our development team turns ideas and survey service requirements into all-around easy features. With IdSurvey, you’ll always have software that's up-to-date.
Customizations and integrations
Do you need a customization, a new feature, or integration with an external tool? Our survey service team will analyze your request and design specific custom-made solutions.
Hosting - OnCloud
SSL Security
Safe connections with https protocol
Redundant servers
Advanced balancing system of ARR load
Backup
Daily backup saved for 6 months
No hardware costs
No costs for the infrastructure and maintenance of the server
Storage
SQL Server connected to NFS on redundant Full-SSD Datastore
Up-time
Up-time service 99,99%, Up-time storage 99,999999999%
Housing - OnPremises
Dedicated Cloud
If requested, we can install IdSurvey on Dedicated Cloud (Housing) with an uninterrupted log of activities and logins. You can set a higher backup frequency and special Service Level Agreement. You can also request direct access on IdSurvey MS SQL database. This can help you facilitate your web questionnaire design and implementation in a way that fits your needs.
OnPremises
If requested, we can install IdSurvey on your customer’s server for complete management of the infrastructure and Microsoft SQL database. This makes web questionnaire design and access directly available to your customer. IdSurvey is distributed as a configured virtual machine, ready to be launched. Supported systems are VmWare and Citrix.