Professional support at your fingertips.
IdSurvey support team is ready to help you - all day, every day. When you purchase IdSurvey, you get a team of professionals who can train you in using the survey software and guide you in designing and programming complex surveys.
The CATI, CAWI, CAPI survey software support team is highly qualified and can lead you through designing even the most complex questionnaires.
Training and getting started
Choose between standard and advanced training. In just a few hours, your team will be able to unveil all of IdSurvey vast potential.
Help Desk support
Using your ticket area, you can request assistance in any moment. One of our experts will promptly answer you back.
Enter the knowledge base to discover all the solutions and strategies for setting up and designing questionnaires.
Guide and papers
IdSurvey has an online guide for all the software's features, so you can easily discover all the available tools.
Advanced support and customizations
Do you have to design a complex survey? Request customizations or advanced support.
Maximize your investment with the support of pro experts.
Our high-value services guarantee a successful setup of IdSurvey for a quick return on your investment. Our advisors will guide you through survey setup, project management, integrations and specific requirements.
Our expert team has the best strategies and solutions to script surveys of any complexity. You can entrust scripting of the entire questionnaire to our survey design service team or ask for suggestions and specific solutions.
Collaborate with our advisors and skilled specialists. Our team can assist you at any step of your project, including quotas and respondent management, questionnaire and survey testing, data export, and data analysis.
We share our expertise and professionalism with you. Our advisors can train your researchers, supervisors, interviewers, and users to get to know and use IdSurvey perfectly.
Dedicated support to customers who opt for IdSurvey installation on their servers. Our survey service team will give you support with updates, configurations, and system integrations.
News and updates
IdSurvey is growing every day, thanks to our customers' requests. Our development team turns ideas and survey service requirements into all-around easy features. With IdSurvey, you’ll always have software that's up-to-date.
Customizations and integrations
Do you need a customization, a new feature, or integration with an external tool? Our survey service team will analyze your request and design specific custom-made solutions.
Hosting - OnCloud
IdSurvey OnCloud infrastructure offers high efficiency and security with its advanced system of load balancing.
Safe connections with https protocol
Advanced balancing system of ARR load
Daily backup saved for 6 months
No hardware costs
No costs for the infrastructure and maintenance of the server
SQL Server connected to NFS on redundant Full-SSD Datastore
Up-time service 99,99%, Up-time storage 99,999999999%
Housing - OnPremises
If your organization has specific requirements or if you need to autonomously manage servers, choose between Dedicated Cloud and OnPremises.
If requested, we can install IdSurvey on your customer’s server for complete management of the infrastructure and Microsoft SQL database. This makes web questionnaire design and access directly available to your customer. IdSurvey is distributed as a configured virtual machine, ready to be launched. Supported systems are VmWare and Citrix.