Support and services

Our team at your disposal.

Professional support at your fingertips.

IdSurvey support team is ready to help you - all day, every day. When you purchase IdSurvey, you get a team of professionals who can train you in using the survey software and guide you in designing and programming complex surveys.

Professional support

The CATI, CAWI, CAPI survey software support team is highly qualified and can lead you through designing even the most complex questionnaires.

Training and getting started

Choose between standard and advanced training. In just a few hours, your team will be able to unveil all of IdSurvey vast potential.

Help Desk support

Using your ticket area, you can request assistance in any moment. One of our experts will promptly answer you back.

Knowledge base

Enter the knowledge base to discover all the solutions and strategies for setting up and designing questionnaires.

Guide and papers

IdSurvey has an online guide for all the software's features, so you can easily discover all the available tools.

Advanced support and customizations

Do you have to design a complex survey? Request customizations or advanced support.

Maximize your investment with the support of pro experts.

Our high-value services guarantee a successful setup of IdSurvey for a quick return on your investment. Our advisors will guide you through survey setup, project management, integrations and specific requirements.

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Questionnaire scripting

Our expert team has the best strategies and solutions to script surveys of any complexity. You can entrust scripting of the entire questionnaire to our survey design service team or ask for suggestions and specific solutions.

Project assistance

Collaborate with our advisors and skilled specialists. Our team can assist you at any step of your project, including quotas and respondent management, questionnaire and survey testing, data export, and data analysis.

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Custom-made training

We share our expertise and professionalism with you. Our advisors can train your researchers, supervisors, interviewers, and users to get to know and use IdSurvey perfectly.

Technical assistance

Dedicated support to customers who opt for IdSurvey installation on their servers. Our survey service team will give you support with updates, configurations, and system integrations.

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News and updates

IdSurvey is growing every day, thanks to our customers' requests. Our development team turns ideas and survey service requirements into all-around easy features. With IdSurvey, you’ll always have software that's up-to-date.

Customizations and integrations

Do you need a customization, a new feature, or integration with an external tool? Our survey service team will analyze your request and design specific custom-made solutions.

OnCloud

The best solution for IdSurvey.

IdSurvey OnCloud infrastructure offers high efficiency and security with its advanced system of load balancing.

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SSL Security

Safe connections with https protocol

Redundant servers

Advanced balancing system of ARR load

Backup

Daily backup saved for 12 months

No hardware costs

No costs for the infrastructure and maintenance of the server

Storage

SQL Server connected to NFS on redundant Full-SSD Datastore

Up-time

Up-time service 99,99%, Up-time storage 99,999999999%

CATI CAWI CAPI software oncloud infrastructure - The best solution for IdSurvey.

Housing - OnPremises

If your organization has specific requirements or if you need to autonomously manage servers, choose between Dedicated Cloud and OnPremises.

Dedicated Cloud

If requested, we can install IdSurvey on Dedicated Cloud (Housing) with an uninterrupted log of activities and logins. You can set a higher backup frequency and special Service Level Agreement. You can also request direct access on IdSurvey MS SQL database. This can help you facilitate your web questionnaire design and implementation in a way that fits your needs.

OnPremises

If requested, we can install IdSurvey on your customer’s server for complete management of the infrastructure and Microsoft SQL database. This makes web questionnaire design and access directly available to your customer. IdSurvey is distributed as a configured virtual machine, ready to be launched. Supported systems are VmWare and Citrix.

Our team

The assistance is always fast, clear and coherent to customer’s problems. In our opinion it’s one of the company strong point also considering tight schedule and remarkable time flexibility.

Key-Stone

IdSurvey team has provided us with great customer service and support. Anytime I have had an issue or question they have responded promptly and resolved it in a very timely manner. Claudia has always been a joy to work with and has always made me feel like I was an important client.

FHSU

We found in IdSurvey team the perfect partner for us. People from IdSurvey team have always been receptive, professional and very fast in solving any problems we had.

Mednet

The personnel is really helpful and support is guaranteed: even in really stressful moments they were ready to help and clarify any doubts.

Camera di commercio di Bolzano

Same opinion on personnel reliability, assistance e and support provided from remote too that confirms a judgement of absolute precision and reliability regarding consulting service.

Piepoli institute