Get to really know your customers with retail customer survey
Fegardless of size of the business, knowing customer feedback is critical. Even in the retail sector, customer experience is a crucial factor in maintaining and growing brand business. In fact, knowing the customer at every touch point – before, during, and after the sale – is crucial to discover the satisfaction rate at every step of the purchase.
Analyzing sales data only does not allow you to know customer satisfaction and experience. With retail customer experience survey you can collect customer feedback. Thanks to retail survey questions, brands and stores will know where to focus to increase loyalty, reputation and, therefore, increase sales.
IdSurvey allows your brand to:
Know the reputation of your brand
Discover the real reputation of your brand by asking customer feedback. Thanks to retail customer survey you will understand the main motivations of those who do not have a good consideration and you can find the strategy to turn them into promoters of your brand.
Know the customer experience in individual stores
Discover the customer experience at each store within your network. Identify strengths and adopt them at lower performance stores. Customer survey questions for retail stores are a never-ending source of information to optimize all aspects of the customer experience and increase sales.
Knowing the efficiency of point-of-sale staff
With retail customer experience survey and mystery shopping you can learn about the friendliness of the staff in each of your brand's stores. You can also evaluate cleanliness, product display, and more.
Choose how to conduct your retail surveys.
The most powerful survey software, loved by professionals.
IdSurvey, the survey retail software, customer shopping experience survey, and more
Brand reputation NPS®
Customer shopping experience survey
Customer experience survey
Employee satisfaction survey
Survey retail experience
A set of perfectly integrated advanced tools
More than 50 retail survey questions
IdSurvey provides a wide variety of question types. From closed-ended questions, to open-ended questions, from rating questions with multiple types of graphical representations to slider questions. No limitations on your questionnaires.
NPS® question and analysis
The NPS® question allows you to instantly analyze brand reputation and learn about both promoting and detracting customers, so you can implement strategies to improve your brand consideration.
Take a photo
The photo-taking question is essential for mystery shopping activities. The undercover customer can then take photos of the storefront, product layout, cleanliness of the premises, and anything else you need to evaluate your brand's store.
Send survey invitations to a list of customers and manage reminders via email campaigns. Create smart campaigns to automatically email the customer only when an event occurs.
Increase the number of respondents by benefiting from the immediacy of SMS. Manage SMS campaigns with the same simplicity and flexibility as email campaigns, including smart SMS campaigns.
In IdSurvey you can create a customer survey directly from URL even without preloading the information. You can add a QR-Code with the customer's data to the receipt for immediate and unique access.
Social link sharing
Post the link to the wide audience that follows your brand's social profile or page. Discover potential customers and find strategies to lead them to your outlets.
Automatic and customizable reporting
Analyze the results of retail customer experience survey with IdSurvey's out-of-the-box reporting and analysis tool. View the automated report, customize it and share it with your team.
Adapt the look and feel of your questionnaires and email invitations to your brand colors and style. Add your logo and personalize the customers' experience to enhance and make your brand even stronger.