Phone, web, and face-to-face interviews, all at the same time and in a single project. With IdSurvey’s mixed-mode, you can combine and manage all methodologies in a single survey, with one questionnaire and one database. You can start interviews by phone and send the link for the respondent to complete the questionnaire online. You can recruit new contacts and schedule an email campaign to have them complete the interviews online. Mixed-mode breaks down the limitations of individual methodologies and makes your data collection more agile.
With IdSurvey you can switch from one data collection mode to another at any time, even if the interview is in progress. Partial interviews will be picked up exactly where they left off.
A single control center
With IdSurvey, you have a single administration panel where you can manage the settings of the individual modes. Everything is perfectly integrated if you choose Multi-Mode.
A single questionnaire
In IdSurvey, you don’t have to rewrite or adapt the survey to other modes. Create the survey once and then distribute it in any of the modes, even simultaneously.
Logic and text based on the mode
Set the questionnaire rules and customize texts for different modes. You can insert questions visible only in online interviews or add texts visible only to the agents.
All the data collected by the three methods – telephone, online and offline – merge into a single database and are always ready for download or check real-time analysis.
Single contacts list
Use a single contacts list and set the distribution criteria. You can also choose to assign a contact to multiple modules. With IdSurvey you have absolute control over the distribution of the interviews.
In IdSurvey, refusals, out-of-quota, and any other contact outcomes are shared to all methodologies. This way, you don’t have to worry about updating contacts between methodologies. Everything happens smoothly and automatically.
IdSurvey integrates tools to simplify or automate the switch between modes. For example, CATI interviewers can send emails or SMS with pre-set messages containing the link to the online questionnaire.
Guide and papers
IdSurvey has an online guide for all features of the software so you can easily discover all tools.