Call center survey software
Manage your projects with the call center survey software professionals love
A call center survey is a form of survey that allows companies to collect feedback through the activities of their call centers.
IdSurvey is the tool that you can use to gather valuable information about your customers’ satisfaction.
You can conduct professional surveys of any kind thanks to the many included features, keep an eye on the work of your phone agents at all times, improve the productivity of your call center, and ensure the quality of the collected data. With a call center customer satisfaction survey you can always have valuable insights into customer satisfaction and ensure success in any kind of business.
IdSurvey helps your call center survey to:
Collect real and reliable data
Through telephone interviews and the presence of agents, you are able to collect reliable and verified data that will provide you with insights critical to your business.
Monitor customer satisfaction
Keep track of customer satisfaction at all times. The data collected by the call center are immediately available to supervisors and allow you to monitor performance in real time.
Improve your call center's performance
Evaluates the performance of call center agents, identifies problems and opportunities for improvement, and creates action plans to improve the customer experience.
Discover IdSurvey for your call center surveys.
IdSurvey: the call center survey software with endless features
Why to choose IdSurvey?
IdSurvey has a flexible and cost-effective offer that allows you to increase and decrease the number of stations in your call center easily and immediately. Work more and spend less with our phone survey offer!
Monitor your call center performance in real time with the Supervisor Dashboard. Optimize your agents' work by tracking more than 80 metrics and metadata in real time, watching the agents' work window with Watcher, and communicating with integrated chat.
Start working with IdSurvey and IdTalk dialer immediately. With the built-in softphone, your interviewers can immediately start making calls - even remotely -without having to install any additional software.