Call center survey software
Manage your projects with the call center survey software professionals love
A call center survey is a form of survey that allows companies to collect feedback through the activities of their call centers.
IdSurvey is the tool that you can use to gather valuable information about your customers’ satisfaction.
You can conduct professional surveys of any kind thanks to the many included features, keep an eye on the work of your phone agents at all times, improve the productivity of your call center, and ensure the quality of the collected data. With a call center customer satisfaction survey you can always have valuable insights into customer satisfaction and ensure success in any kind of business.
IdSurvey helps your call center survey to:
Collect real and reliable data
Through telephone interviews and the presence of agents, you are able to collect reliable and verified data that will provide you with insights critical to your business.
Monitor customer satisfaction
Keep track of customer satisfaction at all times. The data collected by the call center are immediately available to supervisors and allow you to monitor performance in real time.
Improve your call center's performance
Evaluates the performance of call center agents, identifies problems and opportunities for improvement, and creates action plans to improve the customer experience.
Offer the solution that the customer prefers
If your customers are uncomfortable with telephone surveys, you can offer a different mode of use with IdSurvey's mixed mode. Choose from telephone, web or face-to-face for a 360-degree experience.
Discover IdSurvey for your call center surveys.
CATI Software
Telephone interviews.
CAWI Software
Online surveys.
CAPI Software
Face-to-face surveys.
IdSurvey: the call center survey software with endless features
Built-in softphone
IdTalk's softphone is immediately ready to use, without additional software.
Appointments
Agents can use the CATI calendar to make appointments with respondents.
Automatic callbacks.
The IdSurvey engine automatically handles all phone calls.
Manual dialing
Use click-to-dial to dial the displayed number with a single click.
Predictive and automated dialing
Double the productivity of call center agents with automated calling.
Multi-number management
Easily manage multiple phone numbers for each responder in an integrated way.
Interviewers' Filters
Assigns specific contacts to each agent to personalize and distribute calls from the call center.
Time zone management
Work easily and intuitively with contacts in different time zones and countries.
Supervisor Dashboard
Monitor your call center's productivity with the real-time Supervisor Dashboard.
Chat Supervisor
Communicate with your telephone agents with private chat or broadcast messages.
Screen monitoring
Watch the screen of your agents and follow their work in real time on the CATI interface.
Interviewer score
With this native IdSurvey metric, keep an eye on your interviewers' performance.
Testimonials
Why to choose IdSurvey?
Scalable licenses
IdSurvey has a flexible and cost-effective offer that allows you to increase and decrease the number of stations in your call center easily and immediately. Work more and spend less with our phone survey offer!
Real-time monitoring
Monitor your call center performance in real time with the Supervisor Dashboard. Optimize your agents' work by tracking more than 80 metrics and metadata in real time, watching the agents' work window with Watcher, and communicating with integrated chat.
No downtime
Start working with IdSurvey and IdTalk dialer immediately. With the built-in softphone, your interviewers can immediately start making calls - even remotely -without having to install any additional software.
Professional support
You can count on a team of experts always ready to assist you. They will provide you with the training to use the software optimally, and guide you through the configuration and development of complex surveys.
Knowledge base
Enter the knowledge base to discover all the solutions and strategies for setting up and designing questionnaires.
Guide and papers
IdSurvey has an online guide for all features of the software so you can easily discover all tools.
Help Desk support
Using your ticket area you can request technical assistance. One of our experts will answer you back shortly.