Call center survey software

Manage your projects with the call center survey software professionals love

A call center survey is a form of survey that allows companies to collect feedback through the activities of their call centers.
IdSurvey is the tool that you can use to gather valuable information about your customers’ satisfaction.

You can conduct professional surveys of any kind thanks to the many included features, keep an eye on the work of your phone agents at all times, improve the productivity of your call center, and ensure the quality of the collected data.
 With a call center customer satisfaction survey you can always have valuable insights into customer satisfaction and ensure success in any kind of business.

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Ipsos
McNair unlimited research
Opinions Remarkable Research
atos

IdSurvey helps your call center survey to:

Collect real and reliable data

Through telephone interviews and the presence of agents, you are able to collect reliable and verified data that will provide you with insights critical to your business.

Monitor customer satisfaction

Keep track of customer satisfaction at all times. The data collected by the call center are immediately available to supervisors and allow you to monitor performance in real time.

Improve your call center's performance

Evaluates the performance of call center agents, identifies problems and opportunities for improvement, and creates action plans to improve the customer experience.

Offer the solution that the customer prefers

If your customers are uncomfortable with telephone surveys, you can offer a different mode of use with IdSurvey's mixed mode. Choose from telephone, web or face-to-face for a 360-degree experience.

Discover IdSurvey for your call center surveys.

IdSurvey is a survey platform that enables companies to easily create and distribute call center surveys. With IdSurvey, you can create your call center survey questions, distribute them to customers, and collect the results efficiently. Discover the software most valued by professionals with a free, no-obligation demo.

CATI Software

Telephone interviews.

CAWI Software

Online surveys.

CAPI Software

Face-to-face surveys.

Discover IdSurvey

The most powerful survey software, loved by professionals.
Demo request
Simple, clear, updated in real time: design and share your reports and survey dashboards in a few clicks.

IdSurvey: the call center survey software with endless features

With IdSurvey you can conduct call center surveys by taking advantage of hundreds of features in the CATI module:

Built-in softphone

IdTalk's softphone is immediately ready to use, without additional software.


Appointments

Agents can use the CATI calendar to make appointments with respondents.

Automatic callbacks.

The IdSurvey engine automatically handles all phone calls.

Manual dialing

Use click-to-dial to dial the displayed number with a single click.

Predictive and automated dialing

Double the productivity of call center agents with automated calling.

Multi-number management

Easily manage multiple phone numbers for each responder in an integrated way.

Interviewers' Filters

Assigns specific contacts to each agent to personalize and distribute calls from the call center.

Time zone management

Work easily and intuitively with contacts in different time zones and countries.

Supervisor Dashboard

Monitor your call center's productivity with the real-time Supervisor Dashboard.

Chat Supervisor

Communicate with your telephone agents with private chat or broadcast messages.

Screen monitoring

Watch the screen of your agents and follow their work in real time on the CATI interface.

Interviewer score

With this native IdSurvey metric, keep an eye on your interviewers' performance.

Capterra Reviews 4,8/5
Recensioni IdSurvey - Capterra
Recensioni IdSurvey - Capterra
Recensioni IdSurvey - Capterra
Recensioni IdSurvey - Capterra
Recensioni IdSurvey - Capterra

Testimonials

Amazing feedback from our customers around the world.
"Great CATI software and excellent customer service - they provide you with customized training and technical assistance to make sure your projects are successful. They offer a fast turnaround to questions and their support team is amazing."
Public Health Institute
"The most sophisticated software for opinion polls and market research. User friendly interface, no need for additional experts."
ARPINE A.
ARPINE A.
"We found in IdSurvey the perfect partner for us. IdSurvey is the software that completely covers our company's needs in terms of data collection. You can choose from a variety of licenses that suit any kind of business, from the smallest to the largest."
Mednet Marketing Research
"The software combines an easy to use GUI with the possibility to write the questionnaire in code, this makes it fast and easy to create complex surveys. The software feels stable and the uptime on our hosted version has been 100% for us."
Enkatfabriken
"I overcome the limitations I found in the tools I used before IdSurvey. Powerful and easy to use, with a very knowledgeable and flexible support team. The possibilities of use are almost limitless."
VITTORIO D.
VITTORIO D.
"The way IdSurvey handles issues is outstanding. It is very well documented and very fast. The staff is professional and helpful at all times."
KEITH K.
KEITH K.
"Powerful and easy to use software for collecting data and designing surveys. I love IdSurvey and I would recommend it to anyone doing surveys."
SATHENIK K.
SATHENIK K.
"When we first started using IdSurvey, we were amazed by the clean interface and ease of use of the system. IdSurvey provides us with robust sample management . Programing questionnaires has never been easier!"
Docking Institute of Public Affairs

Why to choose IdSurvey?

IdSurvey is the secret to optimizing your call center surveys. An omnichannel solution to optimize your results and the work of your telephone operators.

Scalable licenses

IdSurvey has a flexible and cost-effective offer that allows you to increase and decrease the number of stations in your call center easily and immediately. Work more and spend less with our phone survey offer!

Graphic interface of the survey design software IdSurvey which enables you to create custom telephone, online and offline surveys.

Real-time monitoring

Monitor your call center performance in real time with the Supervisor Dashboard. Optimize your agents' work by tracking more than 80 metrics and metadata in real time, watching the agents' work window with Watcher, and communicating with integrated chat.

No downtime

Start working with IdSurvey and IdTalk dialer immediately. With the built-in softphone, your interviewers can immediately start making calls - even remotely -without having to install any additional software.

CATI - Softphone integrato
b2b survey questionnaire

Professional support

You can count on a team of experts always ready to assist you. They will provide you with the training to use the software optimally, and guide you through the configuration and development of complex surveys.

Discover IdSurvey

The most powerful survey software, loved by professionals.
Demo request

Knowledge base

Enter the knowledge base to discover all the solutions and strategies for setting up and designing questionnaires.

Guide and papers

IdSurvey has an online guide for all features of the software so you can easily discover all tools.

Help Desk support

Using your ticket area you can request technical assistance. One of our experts will answer you back shortly.