Business surveys.

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atos
b2b survey questionnaire

The most appreciated survey software for small, medium and large size companies

Business surveys are the best way to collect in-depth information on satisfaction, motivation and needs of clients and employees. The information collected can help you make the right choices for your business and to build strong relationships. IdSurvey is a powerful business survey software that enables your company to create any kind of survey, from employee engagement to customer satisfaction.

IdSurvey helps your company to:

Improve the experience of your clients

Take care of your clients in all respects. Monitor and improve every interaction, each and every focal point of your business and optimize the experience of your clients by foreseeing which actions to take in order to maximize the profits.

Improve the employees experience

Listen to your employees and create a positive work experience. Improve their skills and their performance, decreasing the turnover. The feedback coming from your employees will provide you with key information in order to manage your own strategy and maximize productivity.

Increase the quality and value of your brand

Understand the market, your clients and competitors. Increase the value of your brand by verifying the improvement, the advertising and identifying the key points of your brand. With IdSurvey every member of the team has powerful and easy-to-use tools available to make your brand grow.

Predict the market trend

With IdSurvey you can collect all the relevant information to create a successful launch for your products. Put your clients at the center of any decision: from the concept test to the usage experience, from positioning to market strategy, creating an efficient road map based on concrete data.

A survey platform for any business need

With the business research software by IdSurvey you can drive online, by phone and offline surveys, for the most diverse purposes:

  • Work from home survey questions.
  • Employee feedback.
  • Employee engagement.
  • VoC – Voice of the Customer.
  • Employer Branding.
  • HR Analytics.
  • Customer satisfaction.
  • Post seminars or events questionnaires.
  • Post training questionnaires.
  • Questionnaires on ex-employees
  • Products and services satisfaction surveys.
  • B2b marketing surveys.
  • Brand positioning surveys.
  • Business development investigations.
  • Surveys to test the effectiveness of advertising campaigns.
The interface of IdSurvey, professional software for demographic surveys and online polls

Choose the survey methodology that better fits with your business research.

With IdSurvey you can choose the most suitable methodology for your business survey, from the creation of the questionnaire to data collection, simply by activating the software modules with a click:

CATI Software

Telephone interviews.

CAWI Software

Online surveys.

CAPI Software

Face-to-face surveys.

Mixed mode

The business survey software by IdSurvey enables to distribute the questionnaire in Mixed-mode thanks to the perfect integration between CATI, CAWI, and CAPI methodology. You can quickly reach your target market: distribute the survey to your agents or online, sending the link via email or sms or publishing it on a website or social media.

Discover IdSurvey

The most powerful survey software, loved by professionals.
Capterra Reviews 4,8/5
Recensioni IdSurvey - Capterra
Recensioni IdSurvey - Capterra
Recensioni IdSurvey - Capterra
Recensioni IdSurvey - Capterra
Recensioni IdSurvey - Capterra

Testimonials

Amazing feedback from our customers around the world.

Create high quality surveys with no limits

Use the power of IdSurvey business survey software and collect data with no limits. With IdSurvey you have more than 50 types of questions available and many answer options to combine. Use logic, filters, display conditions, quotas, sms and email to collect high quality data.

Cost efficient

IdSurvey offers flexible licenses that suit the requirements of large companies, but also the needs of small and medium-sized enterprises. There are no hidden costs: you only pay for the licenses that you decide to purchase, according to the size of your business and with no start-up costs.

Customize your questionnaire

Customize the design with the layout of your brand. You can choose the template that you prefer, pick the colors and change the preferences. With Smart Display the interview will be perfectly displayed in any device.

Advanced tools

Create unique surveys in a quick and easy way.

INTUITIVE INTERFACE

50 + TYPES OF QUESTIONS

LOGIC AND BRANCHING

WYSIWYG EDITOR AND DRAG & DROP

EMAIL SENDER

RESPONSIVE INTERFACE

TRUE SURVEY TEST MODE

REAL TIME RESULTS

SMS SENDER

PRINT QUESTIONNAIRE

CUSTOMIZABLE TEMPLATES

FREE ONCLOUD

OFFLINE FACE TO FACE SURVEYS

MIXED MODE SURVEY

QUOTAS MANAGEMENT

CONTACT VARIABLES

XLS, CSV, SPSS, SSS DATA EXPORT

MULTIPANEL LINKS MANAGEMENT

LOOP EVERYTHING

MULTILANGUAGE MANAGEMENT

REPORTS

DASHBOARDS

CHARTS AND TABLES

SHARE RESULTS

Ask for further information

Would you like to know more about our survey software? Please, fill out the contact form: we will answer you shortly. Our team will help you to customize IdSurvey for your project, according to your business needs.

Skilled support team by your side

By choosing IdSurvey you will get a team of professionals that will teach you how to use the software and will guide you through the configuration, customization and development of any kind of survey, even the most complex ones.

Knowledge base

Enter the knowledge base to discover all the solutions and strategies for setting up and designing questionnaires.

Guide and papers

IdSurvey has an online guide for all features of the software so you can easily discover all tools.

Help Desk support 24/7

Using your ticket area you can request technical assistance. One of our experts will answer you back shortly.

Methodologies compared: advantages and disadvantages of data collection via telephone, web and on field. (CATI, CAWI and CAPI)

CATI

CATI methodology (Computer Assisted Telephone Interview) improved telephone interviewing process. In fact, a software automatically support and lead the interviewer during data collection. Thus, they see questions on the screen followed by possible answers. For this reason, it has several advantages:
  • high quality of collected data: you avoid any interviewer misinterpretation or incorrect question administering;
  • time reduction: automatic callback managed by the system. The interviewer can also directly insert the data with no use of paper;
  • more accuracy: being completely automated, there’s no room for mistakes or unclear compiling;
  • complete control on interviews progress: you can check in real time completed, incomplete and dropped interviews.

CAWI

Web revolution has been crucial to market research evolution. This is particularly true for CAWI methodology (Computer Assisted Web Interviewing). Back in the days, with CAWI you could reach just around 20% of the population. So it was used just for limited purposes. Today, you reach wide and generic population (an entire country, a multinational corporation…). A link is sent to the respondents via email. They just follow the link to complete the questionnaire. Main characteristics of CAWI method are:
  • 1. the software autonomously send the emails and takes care of their following classification. Finished questionnaires are marked as complete.
  • 2. the respondent is invited via email and clicks on the link to answer the questionnaire. Obviously you need to have all email addresses of your respondents to carry on a CAWI survey.

CAPI

CAPI method (Computer Assisted Personal Interview) is the tech evolution of Face to Face research. An interviewer collects the data in a face to face meeting with the respondent. Using a mobile device or PC even offline, the interviewer carry on the interview and send back the answers in real time. Data are immediately sent to the main server. CAPI is used a lot in Mystery Client research: mystery clients can discreetely complete their task in their smartphone or mobile device.

Observations on CATI CAWI CAPI Surveys

To sum up, we compared CATI CAWI CAPI Surveys. And each one of them represented a step forward for market research. Now it’s time for some observations on the actual effectiveness of these methodologies. CAWI methodology has several advantages but requires all respondents to have an email account and a basic knowledge of computers to correctly complete the questionnaire. CAPI methodology’s biggest quality is the real face to face interaction between respondent and interviewer. In contrast, the average number of completed interviews in a working day is usually lower than CATI. CATI methodology guarantees the benefits of the other two techniques above. Specifically, an heterogeneous target and the call agent that can help the respondent during the interview. But CATI is still the most expensive method because of higher costs linked to the call center, the interviewers and phone traffic.