IdTalk, the advanced PBX for your call center
A virtual telephone switchboard perfectly integrated with IdSurvey
Click to Dial e Predictive Dialing, simplify your phone calls
Click to Dial
Predictive Dialing
Main features of IdSurvey and IdTalk
Calling hours
Choose the time frame in which the respondents can be contacted. IdSurvey and IdTalk phone system will automatically manage the UTC of each single contact.
Attempts limit
Set the call attempts limits for each contact. You can set a global limit and a specific limit for each outcome.
Delays on outcome
You can set the withdrawal time of a contact after a specific outcome. IdSurvey will ignore the contact until the withdrawal time that was previously set is over.
Priority
If you are using multiple phone numbers for each contact, you can pick the call priority even when you are working with predictive dialing.
Silent calls
IdTalk automatically detects mute calls. You can monitor the number and the percentage of mute calls for each single survey.
Maximum calls
You can set a maximum number of calls to be made simultaneously. This parameter is available for each survey.
Calling level
Cut the waiting times of the interviewers by setting the relation between predictive dialing calls and number of interviewers.
Ring number
When you are working with predictive dialing you can set a maximum number of rings for each call attempt.
Call detection
Thanks to the effective call detection your interviewers will not loose precious time. IdTalk will automatically detect the signals: busy line, no answer, voicemail, fax, etc.
Control and measure the performance of your Call Center
Integrate IdTalk PBX with your call center
Requirements:
Internet connection suitable for the number of lines used simultaneously
(1Mb every 30 lines with G.729 codec)
VoIP phones or soft phones with SIP internet protocol
For telephonic equipment, IdTalk supports the most common SIP Voip phones and the common free or pre-paid soft phones such as Zopier, Zoiper Pro, Bria, x-lite and 3cx. Some features such as Click to Dial and Codec G.729 could only be available for the pre-paid versions.
OnCloud
Ports: 5060 UDP – from 10.000 to 20.000 UDP
OnSite
(equipped with a pre-configured virtual machine)
It can be used with any VoIP provider.
For the OnSite installations our IT experts will assist you during the configuration and they will guide you to choose the best solutions for your needs.
Ask for further information
Would you like to know more about our survey software? Please, fill out the contact form: we will answer you shortly. Our team will help you to customize IdSurvey for your project, according to your business needs.
Knowledge base
Enter the knowledge base to discover all the solutions and strategies for setting up and designing questionnaires.
Guide and papers
IdSurvey has an online guide for all features of the software so you can easily discover all tools.
Help Desk support
Using your ticket area you can request technical assistance. One of our experts will answer you back shortly.