CATI survey software
Web based phone survey software
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CATI Software advanced features
The most advanced computer aided technology for managing telephone surveys
Built-in softphone
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Click to dial and predictive dialing
The most advanced computer aided technology for managing telephone surveys
Supervisor Dashboard
The most advanced CATI system for telephone interviewers' monitoring
Computer assisted telephone interviewing software appointments
Smart CATI survey management for your calls
CATI software main features
Manage interviewers with great flexibility and full control
CATI Interviewers statistics
Monitor interviewers activity and productivity.
CATI survey call outcomes
Set rules for each call outcome.
CATI Interviewer rules
Set rules for your agents.
Dynamic texts
Add a dynamic introduction for interviewers to read.
Time Zone
Smart time zone management.
Spare sample
Set a spare list of contacts for your CATI survey.
CATI Supervisor Dashboard
Monitor the agent performance dashboard in real time.
OutBound and InBound
Manage inbound and outbound calls.
Click to dial
With Click-to-dial the interviewers call the respondents with a click.
Predictive dialing
It automatically makes calls and transfers them to the first available agent.
Telephone survey software appointments
Easily manage CATI survey standard and reserved appointments.
CATI system key entry
Speed up interviewers' activity with keyboard shortcuts.
Screen monitoring
Check the screen of CATI agents in real-time.
Built-in softphone
Make calls on the fly without installing any additional software.
CATI Supervisors and interviewers chat
Send instant messages with notifications and read confirmations.
Broadcast messages
Post messages visible to all CATI survey interviewers.
Testimonials
CATI software Key entry
Speed up the productivity of your agents with the keyboard inputs
Use the keyboard to fill in interviews, start calls and mark the call outcome in the computer assisted telephone interviewing software. To answer, just type the code of the desired option, the focus then moves immediately to the next question. With Key-entry your phone agents will be faster than ever before.
CATI survey software quotas
Set a statistical sample for your CATI survey
CATI system easy and quick setup
Start working with CATI software right away
CATI Software in Mixed Mode
Mix multiple methodologies in the same CATI survey
CATI software licenses
You can buy unlimited-time licenses for CATI interviewers or rent licenses according to your project’s duration. In either case, data collection with the telephone survey software is unlimited. And, if you need to activate extra temporary licenses, you can take advantage of our super-flexible Daily Tokens.
Purchase
Buy CATI software licenses for perennial use. You pay a small annual fee for maintenance and updates, and keep the licenses for as long as you need them.
Rent
Rent annual licenses and use IdSurvey without restrictions. Updates and OnCloud service are included in the price.
Daily tokens
If you need to increase your number of interviewers for just a short period of time, you can buy Daily Tokens. Token credit is only deducted after actual use.
CATI software: FAQ
What is CATI Software?
C.A.T.I. software (Computer-Assisted Telephone Interviewing) is a survey tool designed to streamline the process of conducting telephone surveys and interviews. It integrates computer technology with traditional telephone interviewing methods, allowing researchers to administer surveys using computer software while interacting with respondents over the phone. CATI software typically includes features such as survey design, call scheduling, sample management, data collection, and reporting capabilities.
What are the most important features of a CATI Survey Software?
A CATI survey software typically offers several key features that are available in professional platforms:
1. Survey Scripting and logic: CATI software allows users to create and customize survey scripts of different complexities. Professional CATI software supports advanced survey logic, including branching and skip patterns.
2. Call Management: the telephone survey software includes features such as automatic dialing, call routing, call scheduling, and call monitoring. These features help optimize the workflow by organizing and managing calls effectively.
3. Data Collection: CATI software enables real-time data collection during the phone call through an intuitive GUI.
4. Sample Management: CATI software offers tools for managing respondent lists and sample. It helps researchers maintain and update contact information, track response rates, and manage sample quotas effectively.
5. Reporting and Analytics: CATI survey software often includes reporting and analytics features to analyze survey data.
Together, these features assist researchers in efficiently conducting telephone interviews , while streamlining the processes of data collection, management, and analysis, ensuring high-quality results.
How does computer assisted telephone interviewing software work?
CATI software operates by integrating computer technology with telephone interviewing to streamline the survey process. The phone survey agents access an online interface where they initiate contact with respondents by dialing their phone numbers. CATI interviewers follow on-screen instructions to conduct interviews and collect survey responses. The CATI software securely saves the responses directly into the database in real-time, eliminating the possibility of data loss or collection issues during phone interviews. The software employs computer-assisted technology to ensure response coherence, using coherence checks and halting the interview if any answer is recorded incorrectly.
What are the advantages of a phone survey software?
Phone survey software can be an essential tool for improving the quality of your market research projects.
The immediate data capture of a CATI software eliminates the need for manual transcription, reducing errors and expediting the analysis process.
Phone survey software also allows for efficient data management, as it organizes and stores survey responses securely in a centralized database. This simplifies data retrieval and enables researchers to access and analyze the collected data easily.
Professional CATI system often includes tools for monitoring and quality control, such as coherence checks and control questions. These features help maintain data accuracy by detecting and correcting any inconsistencies or errors during the interview process.
Phone survey software provides researchers with real-time data collection, streamlined management, customization capabilities, quality control features, and workflow automation, enhancing the efficiency and accuracy of survey research.
Knowledge base
Enter the knowledge base to discover all the solutions and strategies for setting up and designing questionnaires.
Guide and papers
IdSurvey has an online guide for all features of the software so you can easily discover all tools.
Help Desk support
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