CATI survey software
Web based phone survey software.
The CATI survey module – Computer Assisted Telephone Interview -, is the telephone based interviews system part of the IdSurvey software. Your interviewers can start data collection right away, without any specific training, thanks to its intuitive interface. Just like any other part of IdSurvey, the telephone survey software is also web based. So, you just need a common browser and an internet connection to make your telephone surveys, without any additional configuration or program.
CATI survey software main features
Interviewers statistics
Monitor interviewers activity and productivity.
Call outcomes
Set rules for each call outcome.
Interviewer rules
Set rules for your agents.
Dynamic texts
Add a dynamic introduction for interviewers to read.
Time Zone
Smart time zone management.
Spare sample
Set a spare list of contacts.
Supervisor Dashboard
Monitor the agent performance dashboard in real time.
OutBound and InBound
Manage inbound and outbound calls.
Click to dial
With Click-to-dial the interviewers call the respondents with a click.
Predictive dialing
It automatically makes calls and transfers them to the first available agent.
Appointments
Easily manage standard and reserved appointments.
Key entry
Speed up interviewers' activity with keyboard shortcuts.
Screen monitoring
Check the screen of CATI agents in real-time.
Built-in softphone
Make calls on the fly without installing any additional software.
Supervisors and interviewers chat
Send instant messages with notifications and read confirmations.
Broadcast messages
Post messages visible to all survey interviewers.
CATI Software advanced features
Built-in softphone
Oops...there is nothing to configure.
Click to dial and predictive dialing
The most advanced computer aided technology for managing telephone surveys.
Supervisor Dashboard
The most advanced tool for telephone interviewers' monitoring.
Appointments
Smart CATI survey management for your calls.
Key entry
Quotas
Set a statistical sample for your survey.
IdVoip
Add IdVoip traffic to IdSurvey or any other CATI software.
CATI Software in Mixed Mode
Mix multiple methodologies in the same survey.
Licenses
Purchase
Buy CATI software licenses for perennial use. You pay a small annual fee for maintenance and updates, and keep the licenses for as long as you need them.
Rent
Rent annual licenses and use IdSurvey without restrictions. Updates and OnCloud service are included in the price.
Daily tokens
If you need to increase your number of interviewers for just a short period of time, you can buy Daily Tokens. Token credit is only deducted after actual use.
Testimonials
Knowledge base
Enter the knowledge base to discover all the solutions and strategies for setting up and designing questionnaires.
Guide and papers
IdSurvey has an online guide for all features of the software so you can easily discover all tools.
Help Desk support
Using your ticket area you can request technical assistance. One of our experts will answer you back shortly.