Our mission:
“Creating innovative and flexible tools for the research world that allow a simple and smart way of managing the surveys.”
IdWeb was founded in 2002. Since the beginning, we focused on developing a survey software and launched IdMonitor, the first survey software in the market that was completely Web Based, accessible from any computer, without the need for any installation or configuration.
In just a few years IdMonitor became the most popular and appreciated survey software.
Our ten years experience allowed us to face a new challenge and to revolutionize the research area once again. This is how IdSurvey was born, an all-in-one CATI CAWI CAPI software which is extremely intuitive, created to easily manage any complex survey and to cut down the time-scale for the creation of the questionnaires.
A professional software has to stand out for a highly qualified customer service. This is why we value our support team that always offers effective and customized solutions for each client.
The collaboration between our support team and our developers team allows us to design new features that respond to the real needs of our clients.
This is why IdSurvey is the survey software that professionals all over the world prefer to use.
Research and Development
We invest a lot in R&D. We know that the feedbacks of our clients are essential for the creation of new functions or new products. Some of the most important features of IdSurvey were developed in collaboration with our clients. Both the thorough analysis and the attention to detail give us the opportunity to develop optimal solutions that respond to the requirements of our clients.
Support
Customer care and support service are handled by a team of highly qualified professionals that are able to offer the best solutions for your projects. Our team does not only offer basic support in the use of IdSurvey: you can request suggestions, counseling, integrations with third part products or leave the entire computerization of the questionnaire to us.
The support service is available in English, Spanish and Italian.
Our team
The assistance is always fast, clear and coherent to customer’s problems. In our opinion it’s one of the company strong point also considering tight schedule and remarkable time flexibility.
IdSurvey team has provided us with great customer service and support. Anytime I have had an issue or question they have responded promptly and resolved it in a very timely manner. Claudia has always been a joy to work with and has always made me feel like I was an important client.
We found in IdSurvey team the perfect partner for us. People from IdSurvey team have always been receptive, professional and very fast in solving any problems we had.
The personnel is really helpful and support is guaranteed: even in really stressful moments they were ready to help and clarify any doubts.
Same opinion on personnel reliability, assistance e and support provided from remote too that confirms a judgement of absolute precision and reliability regarding consulting service.
Address
IdWeb S.r.l. – Viale Romagna, 69
06012 – Città di Castello – PG – Italy
Contacts
Telephone +39 075 85 11 473
Fax +39 075 851 28 89