Government surveys.

Unicef
Government contracting market research

The most appreciated software for government and public sector surveys

The collection of information through government and demographic surveys, opinion and political polls allows government bodies, public administration, political entities or government agencies to quickly know the needs of their users and to establish strong relationships with citizens, voters, patients and employees. With the data collection software for public opinion surveys you can drive online, by phone and offline polls in a quick, safe and effective way.

Choose the survey methodology that better fits with your public research

Improve the quality of your services

Improve the value and the quality of your services by verifying and listening to the opinion of the ones who benefit from them. The feedback collected will provide you with valuable information that will guide you towards the right decisions and the best strategies to improve the quality of your services.

Improve customer satisfaction

Improve every interaction, each single focal point with your organization and optimize the experience of the ones who benefit from your services. Plan the best strategy to improve quality and satisfaction.

Improve employees satisfaction

Listen to your employees and create a positive work experience. Listening to the staff of your organization will help you to improve quality and performance. The feedback collected will provide you with valuable information to maximize your productivity.

Create services that are actually useful

Collect valuable information to decide, design and create high quality services. Put the actual needs and expectations of citizens, constituents and employees at the center of your decisions. You will be able to optimize the budget by planning only the projects that are necessary.

A platform for any type of public survey

With IdSurvey you can carry out public surveys online, by phone and offline, for the most diverse purposes:

  • Demographic researches.
  • Government survey.
  • Health survey.
  • Political polls.
  • Presidential polls.
  • Opinion polls.
  • Statistical surveys.
  • Analysis of services to the citizen.
  • Geolocated services.
  • Patient satisfaction.
  • Medical statistics.
  • Tourism and leisure.
  • Social research.
  • Public services satisfaction.
The interface of IdSurvey, professional software for demographic surveys and online polls

Choose the survey methodology that better fits with your public research

With IdSurvey you can choose the most suitable methodology for your public survey, from the distribution of the questionnaire to data collection, simply by activating the software modules with a click:

CATI Software

Telephone interviews.

CAWI Software

Online surveys.

CAPI Software

Face-to-face surveys.

Mixed mode

The survey platform for demographic and government surveys by IdSurvey enables to distribute the questionnaire in Mixed-mode thanks to the perfect integration between CATI, CAWI, and CAPI methodology. You can quickly reach your target market: distribute the survey to your agents or online, sending the link via email or sms or publishing it on a website or social media.

Discover IdSurvey

The most powerful survey software, loved by professionals.
Capterra Reviews 4,8/5
Recensioni IdSurvey - Capterra
Recensioni IdSurvey - Capterra
Recensioni IdSurvey - Capterra
Recensioni IdSurvey - Capterra
Recensioni IdSurvey - Capterra

Testimonials

Amazing feedback from our customers around the world.
Forget static reports and survey data analysis. Collaborate with your team and clients by sharing online survey reports and dashboards updated in real time.

A powerful, easy and intuitive tool

It is extremely easy to create and manage surveys with IdSurvey. You will not need any programming skill or to install any kind of software. Simply open the browser and pick among the endless combinations of questions. The rating, slider drag & drop and score questions will make your questionnaire fun and intuitive. You can also create, collaborate and share the survey results with reports and dashboards updated in real time.

Easy and intuitive

The questionnaire design interface is displayed as the actual interview, so that it will be extremely easy to manage. You can add any kind of question, texts, pictures, videos and complex rules in just a few clicks, without having to write any code line.

Professional

IdSurvey advanced tools combine the simplicity of the interface with advanced and high quality professional features. Design and manage any kind of complex survey with no need to know any programming language.

Data security

The OnCloud IdSurvey infrastructure offers you high quality efficiency and service stability. The security systems such as anti-DDoS and the ISO/IEC 27001 e SOC 1 TYPE II E SOC 2 TYPE II certifications ensure an excellent safety organization.

Give us your public research projects

Sometimes you need to delegate your projects in order to focus your energies on other initiatives. So the IdSurvey team will support you every step of the way.

Support

Our team of experts will ensure the success of your projects. We will support you every step of the way by guiding you in the programming and configuration of the most complex market research surveys.

Training

Our team of experts will train your team of researchers, supervisors and interviewers in order to meet the requirements of your company.

Counseling

Our team will help you to get over any difficulty and to obtain better results.

Customization and integration

Our experts will help you by developing customizations, new features or integrations with external softwares and guaranteeing full operability.

Graphic interface of the survey design software IdSurvey which enables you to create custom telephone, online and offline surveys.

Ask for further information

Would you like to know more about our survey software? Please, fill out the contact form: we will answer you shortly. Our team will help you to customize IdSurvey for your project, according to your business needs.

Knowledge base

Enter the knowledge base to discover all the solutions and strategies for setting up and designing questionnaires.

Guide and papers

IdSurvey has an online guide for all features of the software so you can easily discover all tools.

Help Desk support 24/7

Using your ticket area you can request technical assistance. One of our experts will answer you back shortly.

Methodologies compared: advantages and disadvantages of data collection via telephone, web and on field. (CATI, CAWI and CAPI)

CATI

CATI methodology (Computer Assisted Telephone Interview) improved telephone interviewing process. In fact, a software automatically support and lead the interviewer during data collection. Thus, they see questions on the screen followed by possible answers. For this reason, it has several advantages:
  • high quality of collected data: you avoid any interviewer misinterpretation or incorrect question administering;
  • time reduction: automatic callback managed by the system. The interviewer can also directly insert the data with no use of paper;
  • more accuracy: being completely automated, there’s no room for mistakes or unclear compiling;
  • complete control on interviews progress: you can check in real time completed, incomplete and dropped interviews.

CAWI

Web revolution has been crucial to market research evolution. This is particularly true for CAWI methodology (Computer Assisted Web Interviewing). Back in the days, with CAWI you could reach just around 20% of the population. So it was used just for limited purposes. Today, you reach wide and generic population (an entire country, a multinational corporation…). A link is sent to the respondents via email. They just follow the link to complete the questionnaire. Main characteristics of CAWI method are:
  • 1. the software autonomously send the emails and takes care of their following classification. Finished questionnaires are marked as complete.
  • 2. the respondent is invited via email and clicks on the link to answer the questionnaire. Obviously you need to have all email addresses of your respondents to carry on a CAWI survey.

CAPI

CAPI method (Computer Assisted Personal Interview) is the tech evolution of Face to Face research. An interviewer collects the data in a face to face meeting with the respondent. Using a mobile device or PC even offline, the interviewer carry on the interview and send back the answers in real time. Data are immediately sent to the main server. CAPI is used a lot in Mystery Client research: mystery clients can discreetely complete their task in their smartphone or mobile device.

Observations on CATI CAWI CAPI Surveys

To sum up, we compared CATI CAWI CAPI Surveys. And each one of them represented a step forward for market research. Now it’s time for some observations on the actual effectiveness of these methodologies. CAWI methodology has several advantages but requires all respondents to have an email account and a basic knowledge of computers to correctly complete the questionnaire. CAPI methodology’s biggest quality is the real face to face interaction between respondent and interviewer. In contrast, the average number of completed interviews in a working day is usually lower than CATI. CATI methodology guarantees the benefits of the other two techniques above. Specifically, an heterogeneous target and the call agent that can help the respondent during the interview. But CATI is still the most expensive method because of higher costs linked to the call center, the interviewers and phone traffic.