Support

Our team at your disposal.

Professional support at your fingertips.

IdSurvey support team is ready to help you – all day, every day. When you purchase IdSurvey, you get a team of professionals who can train you in using the survey software and guide you in designing and programming complex surveys.

Professional support

The CATI, CAWI, CAPI survey software support team is highly qualified and can lead you through designing even the most complex questionnaires.

Training and getting started

Choose between standard and advanced training. In just a few hours, your team will be able to unveil all of IdSurvey vast potential.

Help Desk support 24/7

Using your ticket area, you can request assistance 24 hours a day, seven days a week. One of our experts will promptly answer you back.

Knowledge base

Enter the knowledge base to discover all the solutions and strategies for setting up and designing questionnaires.

Guide and papers

IdSurvey has an online guide for all the software’s features, so you can easily discover all the available tools.

Advanced support and customizations

Do you have to design a complex survey? Request customizations or advanced support.

Our team

The assistance is always fast, clear and coherent to customer’s problems. In our opinion it’s one of the company strong point also considering tight schedule and remarkable time flexibility.

Key-Stone

IdSurvey team has provided us with great customer service and support. Anytime I have had an issue or question they have responded promptly and resolved it in a very timely manner. Claudia has always been a joy to work with and has always made me feel like I was an important client.

FHSU

We found in IdSurvey team the perfect partner for us. People from IdSurvey team have always been receptive, professional and very fast in solving any problems we had.

Mednet

The personnel is really helpful and support is guaranteed: even in really stressful moments they were ready to help and clarify any doubts.

Camera di commercio di Bolzano

Same opinion on personnel reliability, assistance e and support provided from remote too that confirms a judgement of absolute precision and reliability regarding consulting service.

Piepoli institute