Survey data collection.
Survey data collection methodologies
All survey data collection methodologies under your control.
With IdSurvey you can collect data by choosing the most suitable survey distribution channels for your project. Each method includes sophisticated data collection tools that enable you to customize and to monitor all the aspects of the survey invitation deployment. For example, you can set distribution rules, manage phone agents in multiple locations, and create email and SMS campaigns. And you can set quotas for data collection that are perfectly representative of your sample. Phone, web, and face-to-face are seamlessly integrated, making IdSurvey the ultimate tool for professional research.
Telephone data collection
Telephone interviewing at its finest.
Thanks to telephone interviews you can collect highly reliable data and reach a heterogeneous target. IdSurvey provides powerful tools for survey distribution with CATI methodology. Manage small groups of interviewers or large call centers, even in multiple locations. The interviewer interface is clear and simple: agents can conduct interviews, manage call dispositions and appointments, and no training is required. You can maximize interviewer productivity with Predictive Dialing. Also, you can check interviewer performance in real-time, and verify interview quality with call listening, recordings, and screen monitoring.
Web-based data collection
The most efficient methodology, now even smarter.
Web-based interviews allow you to collect data quickly and cost-effectively. With IdSurvey, you can manage every aspect of the CAWI survey distribution. Choose one of the templates and customize the questionnaire with your brand colors and logo. IdSurvey’s interviews adapt perfectly to smartphone and tablet screens, so you don’t have to worry about creating multiple device versions. Publish the link for anonymous surveys, integrate external panels or use existing contacts lists. Create email and SMS campaigns in a snap, add reminders and let IdSurvey take care of the rest. And if you have quotas set, smart campaigns automatically send the link only to the contacts you need.
Face-to-face data collection
Live interviews, also offline.
With CAPI methodology you can collect field interviews, conduct a recruitment or carry out a mystery shopping survey. Interviewers can download the IdSurvey app for free on their devices. The interface is clear and essential: interviewers can start working even without any training. Interviews can be collected also when there is no internet connection available and then synchronized at the end of the day. Moreover, you can control the quality of each interview thanks to GPS tracking and silent voice recording.
The most powerful survey software, loved by professionals.
Multi-mode data collection
The best of each methodology, all at once.
With IdSurvey you can activate multiple survey distribution channels within the same project, according to your needs. No design adaptation required: phone, web, and offline can be activated with one click. You can set up any type of rule to take advantage of the best of each methodology. For example, you can start an interview by phone and let the respondent complete it online by simply sending the link, or contact respondents by phone after they were recruited with the CAPI app in a shopping mall.
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Amazing feedback from our customers around the world.
"Great CATI software and excellent customer service - they provide you with customized training and technical assistance to make sure your projects are successful. They offer a fast turnaround to questions and their support team is amazing."
"The most sophisticated software for opinion polls and market research. User friendly interface, no need for additional experts."
"We found in IdSurvey the perfect partner for us. IdSurvey is the software that completely covers our company's needs in terms of data collection. You can choose from a variety of licenses that suit any kind of business, from the smallest to the largest."
"The software combines an easy to use GUI with the possibility to write the questionnaire in code, this makes it fast and easy to create complex surveys. The software feels stable and the uptime on our hosted version has been 100% for us."
"I overcome the limitations I found in the tools I used before IdSurvey. Powerful and easy to use, with a very knowledgeable and flexible support team. The possibilities of use are almost limitless."
"The way IdSurvey handles issues is outstanding. It is very well documented and very fast. The staff is professional and helpful at all times."
"Powerful and easy to use software for collecting data and designing surveys. I love IdSurvey and I would recommend it to anyone doing surveys."
"When we first started using IdSurvey, we were amazed by the clean interface and ease of use of the system. IdSurvey provides us with robust sample management . Programing questionnaires has never been easier!"
Methodologies compared: advantages and disadvantages of data collection via telephone, web and on field. (CATI, CAWI and CAPI)
CATICATI methodology (Computer Assisted Telephone Interview) improved telephone interviewing process. In fact, a software automatically support and lead the interviewer during data collection. Thus, they see questions on the screen followed by possible answers. For this reason, it has several advantages:
- high quality of collected data: you avoid any interviewer misinterpretation or incorrect question administering;
- time reduction: automatic callback managed by the system. The interviewer can also directly insert the data with no use of paper;
- more accuracy: being completely automated, there’s no room for mistakes or unclear compiling;
- complete control on interviews progress: you can check in real time completed, incomplete and dropped interviews.
CAWIWeb revolution has been crucial to market research evolution. This is particularly true for CAWI methodology (Computer Assisted Web Interviewing). Back in the days, with CAWI you could reach just around 20% of the population. So it was used just for limited purposes. Today, you reach wide and generic population (an entire country, a multinational corporation…). A link is sent to the respondents via email. They just follow the link to complete the questionnaire. Main characteristics of CAWI method are:
- 1. the software autonomously send the emails and takes care of their following classification. Finished questionnaires are marked as complete.
- 2. the respondent is invited via email and clicks on the link to answer the questionnaire. Obviously you need to have all email addresses of your respondents to carry on a CAWI survey.