CATI software
Computer assisted telephone interview.
IdSurvey CATI software module has such a simple and easy interface that your interviewers can start collecting data with telephone interviews with no need of a specific training. As any other part of IdSurvey the telephone interface is also web based.You just use a common browser, no need of extra configuration or software.
Click to dial and predictive dialing
Maximize productivity of your interviewers.
With Click to Dial you can quickly call respondents with one click, no need to manually dial the number. Using IdTalk, you can also activate Predictive Dialing eliminating time interviewers spend to search for available contacts and duplicating their productivity. IdTalk autonomously makes phone calls and transfers them to the first available interviewer.
Appointments
No contacts lost with smart management.
Interviewers can easily manage standard and reserved appointments. You can add notes that will be displayed right before the call. The administrator can set rules on calls or re-assign appointments to easily manage the entire call center.
Appointments
No contacts lost with smart management.
Interviewers can easily manage standard and reserved appointments. You can add notes that will be displayed right before the call. The administrator can set rules on calls or re-assign appointments to easily manage the entire call center.
Main features
Manage interviewers with great flexibility and full control.
Interviewers statistics
Monitor interviewers activity and productivity.
Call outcomes management
Set rules for each call outcome.
Interviewer rules
Decide respondents each interviewer will display.
Dynamic texts
Add a dynamic introduction for interviewers to read.
Time Zone Management
Smart time zone management for interviewers and respondents.
Spare sample
Set a spare contact for each respondent.
Interviewer management
Easily manage groups and single interviewers.
OutBound and InBound
Manage inbound and outbound calls.
Mixed mode
Mix multiple methodologies in the same survey.
Using Mixed Mode you can combine telephone interviews to web or face to face ones. For example, you can start an interview by phone and then the respondent can complete it via web whenever he wants.
Mixed mode
Mix multiple methodologies in the same survey.
Using Mixed Mode you can combine telephone interviews to web or face to face ones. For example, you can start an interview by phone and then the respondent can complete it via web whenever he wants.
IdVoip
Professional VoIP service, no hidden costs.
You can add our VoIP service for call centers and research agencies to your IdSurvey. IdVoIP offers rates by second that are extremely convenient. No subscription needed and no extra costs. You only pay what you use. High call quality and top-notch service: IdVoIP is the definitive solution for any call center.
Testimonials
"When we first started using IdSurvey, we were amazed by the clean interface and ease of use of the system. IdSurvey provides us with robust sample management . Programing questionnaires has never been easier!"
Docking Institute of Public Affairs
"We found in IdSurvey the perfect partner for us. IdSurvey is the software that completely covers our company's needs in terms of data collection. You can choose from a variety of licenses that suit any kind of business, from the smallest to the largest."
Mednet Marketing Research Center
"The software combines an easy to use GUI with the possibility to write the questionnaire in code, this makes it fast and easy to create complex surveys. The software feels stable and the uptime on our hosted version has been 100% for us."
Enkatfabriken
"Great CATI software and excellent customer service - they provide you with customized training and technical assistance to make sure your projects are successful. They offer a fast turnaround to questions and their support team is amazing."
Public Health Institute
Knowledge base
Enter the knowledge base to discover all solutions and strategies to set up and design questionnaires.
Guide and papers
IdSurvey has an online guide for all features of the software so you can easily discover all tools.
Help Desk support 24/7
Using your ticket area you can request 7/7 and 24/24 assistance. One of our experts will answer you back shortly.