CATI software
Web based CATI System
The CATI survey module is part of IdSurvey software. The interface is so simple and easy to use, your interviewers can start collecting data with CATI survey right away, without any specific training. Just like any other part of IdSurvey, the CATI system is also web based. You just need a common browser, without any additional configuration or programs.
Click to dial and predictive dialing
CATI system tools to maximize productivity.
No need to manually dial the number – with Click to Dial, you can quickly call respondents with just one click. By using IdSurvey optional PBX, IdTalk, you can activate Predictive Dialing eliminating time interviewers spend searching for available contacts and duplicating productivity. IdTalk makes phone calls independently and then transfers them to the first available interviewer.
Appointments
Smart CATI survey management for your calls
Your interviewers can easily manage standard and reserved appointments. You can add notes for interviewers that will be displayed right before the call. The survey administrator can set rules on calls, or re-assign appointments to easily manage the entire call center.
Appointments
Smart CATI survey management for your calls
Your interviewers can easily manage standard and reserved appointments. You can add notes for interviewers that will be displayed right before the call. The survey administrator can set rules on calls, or re-assign appointments to easily manage the entire call center.
Main features
Manage interviewers with great flexibility and full control.
Interviewers statistics
Monitor interviewers activity and productivity.
Call outcomes management
Set rules for each call outcome.
Interviewer rules
Decide respondents each interviewer will display.
Dynamic texts
Add a dynamic introduction for interviewers to read.
Time Zone Management
Smart time zone management for interviewers and respondents.
Spare sample
Set a spare contact for each respondent.
Interviewer management
Easily manage groups and single interviewers.
OutBound and InBound
Manage inbound and outbound calls.
CAWI, CAPI and CATI software all-in-one
Mix multiple methodologies in the same survey.
Thanks to IdSurvey CAWI, CAPI and CATI software you can combine telephone interviews to web or face to face ones. For example, you can start an interview by phone and then the respondent can complete it via web whenever he wants.
By using Mixed Mode you can add all web and face-to-face advantages to your CATI survey.
CAWI, CAPI and CATI software all-in-one
Mix multiple methodologies in the same survey.
Thanks to IdSurvey CAWI, CAPI and CATI software you can combine telephone interviews to web or face to face ones. For example, you can start an interview by phone and then the respondent can complete it via web whenever he wants.
By using Mixed Mode you can add all web and face-to-face advantages to your CATI survey.
VoIP for CATI system
Add IdVoip traffic to IdSurvey or any other CATI software.
You can add our VoIP service for call centers and research agencies to IdSurvey or any CATI software. IdVoIP offers rates by second that are extremely convenient. No subscription needed and no extra costs. You only pay for what you use. With high call quality and top-notch service, IdVoIP is the definitive solution for any call center.
Testimonials
"When we first started using IdSurvey, we were amazed by the clean interface and ease of use of the system. IdSurvey provides us with robust sample management . Programing questionnaires has never been easier!"
Docking Institute of Public Affairs
"We found in IdSurvey the perfect partner for us. IdSurvey is the software that completely covers our company's needs in terms of data collection. You can choose from a variety of licenses that suit any kind of business, from the smallest to the largest."
Mednet Marketing Research Center
"The software combines an easy to use GUI with the possibility to write the questionnaire in code, this makes it fast and easy to create complex surveys. The software feels stable and the uptime on our hosted version has been 100% for us."
Enkatfabriken
"Great CATI software and excellent customer service - they provide you with customized training and technical assistance to make sure your projects are successful. They offer a fast turnaround to questions and their support team is amazing."
Public Health Institute
Knowledge base
Enter the knowledge base to discover all solutions and strategies to set up and design questionnaires.
Guide and papers
IdSurvey has an online guide for all features of the software so you can easily discover all tools.
Help Desk support 24/7
Using your ticket area you can request 7/7 and 24/24 assistance. One of our experts will answer you back shortly.