CATI software

Web based phone survey software

The CATI survey module is part of IdSurvey software. Your interviewers can start data collection right away, without any specific training as because of the intuitive interface. Just like any other part of IdSurvey, the telephone survey software is also web based. You just need a common browser and internet connection without any additional configuration or program.

Click to dial and predictive dialing

CATI system tools to maximize productivity.

No need to manually dial the number - with Click to Dial, you can quickly call respondents with just one click on the telephone number. With IdSurvey PBX, IdTalk, you can activate Predictive Dialing eliminating time spent searching for available contacts and duplicating productivity. In fact, Predictive Dialing will automatically take care of sample management. Then it transfers calls to the first available interviewer in real time.

CATI Software - Click to dial and predictive dialing
CATI System - Appointments - No contacts lost with smart management.

Appointments

Smart CATI survey management for your calls

Your interviewers can easily manage standard and reserved appointments. You can add notes for interviewers that will be displayed right before the survey questions. The survey administrator can set rules on calls, or re-assign appointments to easily manage the entire call center and increase your customer satisfaction.

Appointments

Smart CATI survey management for your calls

Your interviewers can easily manage standard and reserved appointments. You can add notes for interviewers that will be displayed right before the survey questions. The survey administrator can set rules on calls, or re-assign appointments to easily manage the entire call center and increase your customer satisfaction.

CATI System - Appointments - No contacts lost with smart management.

Main CATI software features

Manage interviewers with great flexibility and full control.

Interviewers statistics

Interviewers statistics

Monitor interviewers activity and productivity.

Call outcomes management

Call outcomes management

Set rules for each call outcome.

Interviewer rules

Interviewer rules

Set rules for your agents.

Dynamic texts

Dynamic texts

Add a dynamic introduction for interviewers to read.

Time Zone Management

Time Zone Management

Smart time zone management.

Spare sample

Spare sample management

Set a spare list of contacts.

Interviewer management

Interviewer management

Easily manage groups and single interviewers.

OutBound and InBound

OutBound and InBound

Manage inbound and outbound calls.

Telephone Interviewing (CATI) Software & Mix multiple methodologies in the same survey.

CAWI, CAPI and CATI software all-in-one

Mix multiple methodologies in the same survey.

Thanks to IdSurvey CATI CAWI CAPI software you can conduct multi mode survey. 
By using Mixed Mode you can add all web and face-to-face advantages to your CATI survey.

CAWI, CAPI and CATI software all-in-one

Mix multiple methodologies in the same survey.

Thanks to IdSurvey CATI CAWI CAPI software you can conduct multi mode survey. 
By using Mixed Mode you can add all web and face-to-face advantages to your CATI survey.

Telephone Interviewing (CATI) Software & Mix multiple methodologies in the same survey.

VoIP for CATI system

Add IdVoip traffic to IdSurvey or any other CATI software.

You can add our VoIP service for call centers and market research agencies to your service. IdVoIP offers rates by second that are extremely convenient. No subscription needed and no extra costs. 

Web CATI/Online Interviewing & Professional VoIP service, no hidden costs.

Testimonials

"When we first started using IdSurvey, we were amazed by the clean interface and ease of use of the system. IdSurvey provides us with robust sample management . Programing questionnaires has never been easier!"


Docking Institute of Public Affairs

"We found in IdSurvey the perfect partner for us. IdSurvey is the software that completely covers our company's needs in terms of data collection. You can choose from a variety of licenses that suit any kind of business, from the smallest to the largest."


Mednet Marketing Research Center

"The software combines an easy to use GUI with the possibility to write the questionnaire in code, this makes it fast and easy to create complex surveys. The software feels stable and the uptime on our hosted version has been 100% for us."


Enkatfabriken

"Great CATI software and excellent customer service - they provide you with customized training and technical assistance to make sure your projects are successful. They offer a fast turnaround to questions and their support team is amazing."


Public Health Institute

Knowledge base

Enter the knowledge base to discover all solutions and strategies to set up and design questionnaires.

Guide and papers

IdSurvey has an online guide for all features of the software so you can easily discover all tools.

Help Desk support 24/7

Using your ticket area you can request 7/7 and 24/24 assistance. One of our experts will answer you back shortly.

Are you new to the CATI Survey business?

 

Conducting a CATI survey is simple when you have the right tool

If you are a researcher working in product marketing or in academia, you may already be familiar with the basics of how to conduct a CATI survey. Computer-assisted telephone interviewing is a popular and effective way to gather data for market research or an academic research project. Here are a few basics of how to work with CATI survey methodology so you can conduct an effective interview and collect the data you need.

What is CATI survey methodology

CATI stands for computer-assisted telephone interviewing. When you use a CATI survey for your research project, interviewers follow a script provided by a survey software application, such as IdSurvey CATI software. The interviewer inputs the responses into the software and pre-coded answer choices based on the respondent’s answers to each question. This is a fast and efficient way to gather data.

What makes CATI the right choice

CATI survey methodology is convenient for a variety of reasons. The personal touch with a voice interview can produce better engagement with respondents, as opposed to a web-only survey. Experienced interviewers know how to engage the respondent while the computer handles the technical aspects of the survey administration.

Software such as IdSurvey gives you the right platform for conducting your CATI survey. With IdSurvey, you do everything right from the same platform using an ordinary web browser. Setting up is easy and doesn’t require any additional software or special training, so you can get started right away. The software allows you to build your CATI survey from start to finish. You can add dynamic texts for interviewers to read, as well as program your questions to suit the exact needs of your research project.