CATI survey software
The CATI survey module - Computer Assisted Telephone Interview -, is the telephone based interviews system part of the IdSurvey software . Your interviewers can start data collection right away, without any specific training, thanks to its intuitive interface. Just like any other part of IdSurvey, the telephone survey software is also web based. So, you just need a common browser and an internet connection to make your telephone surveys, without any additional configuration or program.
CATI survey software main features
Monitor interviewers activity and productivity.
Set rules for each call outcome.
Set rules for your agents.
Add a dynamic introduction for interviewers to read.
Smart time zone management.
Set a spare list of contacts.
Monitor the agent performance dashboard in real time.
OutBound and InBound
Manage inbound and outbound calls.
Click to dial
With Click-to-dial the interviewers call the respondents with a click.
It automatically makes calls and transfers them to the first available agent.
Easily manage standard and reserved appointments.
Speed up interviewers' activity with keyboard shortcuts.
CATI Software advanced features
Click to dial and predictive dialing
With Click to Dial, you can quickly call respondents with just one click on the telephone number. Moreover with IdSurvey PBX - IdTalk - you can activate Predictive Dialing eliminating time spent searching for available contacts and duplicating productivity. In fact, Predictive Dialing will automatically take care of sample management. Then it transfers calls to the first available interviewer in real time.
Supervisor is IdSurvey's advanced tool for real-time monitoring of interviewers' productivity during telephone surveys. With a clear and simple interface, supervisors can easily monitor every detail of interviewers' activities, customize the data to be displayed by choosing from over 80 metrics and metadata, watch the agents' working interface live and take advantage of innovative tools that make this tool the most advanced in the industry.
Supervisor also includes Watcher, the tool to watch the interviewer screen live with no additional software or plugins
Your interviewers can easily manage standard and reserved appointments. Also, you can add notes for interviewers that will be displayed right before the survey questions. The survey administrator can set rules on calls and appointments to easily manage the entire call center and increase your customer satisfaction.
Use the keyboard to fill in interviews, start calls and mark the call outcome. To answer, just type the code of the desired option, the focus then moves immediately to the next question. With Key-entry your phone agents will be faster than ever before.
You can set quotas to only collect interviews that are useful for your statistical sample. IdSurvey allows you to add or edit quotas even when the survey is live. Quotas can be based on pre-owned data or on data collected during the interview. Contacts that belong to a completed quota won't be passed to the phone interviewers.
You can add our VoIP service for call centers and market research agencies to your service. IdVoIP offers rates by second that are extremely convenient. Also, no subscription is needed.
CATI Software in Mixed Mode
By using IdSurvey CATI software with CAWI or CAPI you can conduct a multi mode survey. With Mixed Mode you can add all web and face-to-face advantages to your CATI survey.
You can buy unlimited-time licenses for CATI interviewers or rent licenses according to your project's duration. In either case, data collection is unlimited. And, if you need to activate extra temporary licenses, you can take advantage of our super-flexible Daily Tokens.
Buy CATI software licenses for perennial use. You pay a small annual fee for maintenance and updates, and keep the licenses for as long as you need them.
Rent annual licenses and use IdSurvey without restrictions. Updates and OnCloud service are included in the price.
If you need to increase your number of interviewers for just a short period of time, you can buy Daily Tokens. Token credit is only deducted after actual use.
Amazing feedback from our customers around the world.
"I overcome the limitations I found in the tools I used before IdSurvey. Powerful and easy to use, with a very knowledgeable and flexible support team. The possibilities of use are almost limitless."
"The most sophisticated software for opinion polls and market research. User friendly interface, no need for additional experts."
"The way IdSurvey handles issues is outstanding. It is very well documented and very fast. The staff is professional and helpful at all times."
"Powerful and easy to use software for collecting data and designing surveys. I love IdSurvey and I would recommend it to anyone doing surveys."
"When we first started using IdSurvey, we were amazed by the clean interface and ease of use of the system. IdSurvey provides us with robust sample management . Programing questionnaires has never been easier!"
"We found in IdSurvey the perfect partner for us. IdSurvey is the software that completely covers our company's needs in terms of data collection. You can choose from a variety of licenses that suit any kind of business, from the smallest to the largest."
"The software combines an easy to use GUI with the possibility to write the questionnaire in code, this makes it fast and easy to create complex surveys. The software feels stable and the uptime on our hosted version has been 100% for us."
"Great CATI software and excellent customer service - they provide you with customized training and technical assistance to make sure your projects are successful. They offer a fast turnaround to questions and their support team is amazing."
Guide and papers
IdSurvey has an online guide for all features of the software so you can easily discover all tools.
Are you new to the CATI Survey business?
Conducting a CATI survey is simple when you have the right tool
If you are a researcher working in product marketing or in academia, you may already be familiar with the basics of how to conduct a CATI survey. Computer-assisted telephone interviewing is a popular and effective way to gather data for market research or an academic research project. Here are a few basics of how to work with CATI survey methodology so you can conduct an effective interview and collect the data you need.
What is CATI survey methodology
CATI stands for computer-assisted telephone interviewing. When you use a CATI survey for your research project, interviewers follow a script provided by a survey software application, such as IdSurvey CATI software. The interviewer inputs the responses into the software and pre-coded answer choices based on the respondent’s answers to each question. This is a fast and efficient way to gather data.
What makes CATI the right choice
CATI survey methodology is convenient for a variety of reasons. The personal touch with a voice interview can produce better engagement with respondents, as opposed to a web-only survey. Experienced interviewers know how to engage the respondent while the computer handles the technical aspects of the survey administration.
Software such as IdSurvey gives you the right platform for conducting your CATI survey. With IdSurvey, you do everything right from the same platform using an ordinary web browser. Setting up is easy and doesn’t require any additional software or special training, so you can get started right away. The software allows you to build your CATI survey from start to finish. You can add dynamic texts for interviewers to read, as well as program your questions to suit the exact needs of your research project.