CATI survey software
The CATI survey module - Computer Assisted Telephone Interview -, is the telephone based interviews system part of the IdSurvey software . Your interviewers can start data collection right away, without any specific training, thanks to its intuitive interface. Just like any other part of IdSurvey, the telephone survey software is also web based. So, you just need a common browser and an internet connection to make your telephone surveys, without any additional configuration or program.
CATI survey software main features
Interviewers statistics
Monitor interviewers activity and productivity.
Call outcomes
Set rules for each call outcome.
Interviewer rules
Set rules for your agents.
Dynamic texts
Add a dynamic introduction for interviewers to read.
Time Zone
Smart time zone management.
Spare sample
Set a spare list of contacts.
Supervisor Dashboard
Monitor the agent performance dashboard in real time.
OutBound and InBound
Manage inbound and outbound calls.
Click to dial
With Click-to-dial the interviewers call the respondents with a click.
Predictive dialing
It automatically makes calls and transfers them to the first available agent.
Appointments
Easily manage standard and reserved appointments.
Key entry
Speed up interviewers' activity with keyboard shortcuts.
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CATI Software advanced features
Click to dial and predictive dialing
With Click to Dial, you can quickly call respondents with just one click on the telephone number. Moreover with IdSurvey PBX - IdTalk - you can activate Predictive Dialing eliminating time spent searching for available contacts and duplicating productivity. In fact, Predictive Dialing will automatically take care of sample management. Then it transfers calls to the first available interviewer in real time.
Supervisor Dashboard
Supervisor is IdSurvey's advanced tool for real-time monitoring of interviewers' productivity during telephone surveys. With a clear and simple interface, supervisors can easily monitor every detail of interviewers' activities, customize the data to be displayed by choosing from over 80 metrics and metadata, watch the agents' working interface live and take advantage of innovative tools that make this tool the most advanced in the industry.
Supervisor also includes Watcher, the tool to watch the interviewer screen live with no additional software or plugins
Appointments
Your interviewers can easily manage standard and reserved appointments. Also, you can add notes for interviewers that will be displayed right before the survey questions. The survey administrator can set rules on calls and appointments to easily manage the entire call center and increase your customer satisfaction.
Key-entry
Use the keyboard to fill in interviews, start calls and mark the call outcome. To answer, just type the code of the desired option, the focus then moves immediately to the next question. With Key-entry your phone agents will be faster than ever before.
Quotas
You can set quotas to only collect interviews that are useful for your statistical sample. IdSurvey allows you to add or edit quotas even when the survey is live. Quotas can be based on pre-owned data or on data collected during the interview. Contacts that belong to a completed quota won't be passed to the phone interviewers.
IdVoIP
You can add our VoIP service for call centers and market research agencies to your service. IdVoIP offers rates by second that are extremely convenient. Also, no subscription is needed.
CATI Software in Mixed Mode
By using IdSurvey CATI software with CAWI or CAPI you can conduct a multi mode survey. With Mixed Mode you can add all web and face-to-face advantages to your CATI survey.
Licenses
You can buy unlimited-time licenses for CATI interviewers or rent licenses according to your project's duration. In either case, data collection is unlimited. And, if you need to activate extra temporary licenses, you can take advantage of our super-flexible Daily Tokens.
Purchase
Buy CATI software licenses for perennial use. You pay a small annual fee for maintenance and updates, and keep the licenses for as long as you need them.
Rent
Rent annual licenses and use IdSurvey without restrictions. Updates and OnCloud service are included in the price.
Daily tokens
If you need to increase your number of interviewers for just a short period of time, you can buy Daily Tokens. Token credit is only deducted after actual use.
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Knowledge base
Enter the knowledge base to discover all solutions and strategies to set up and design questionnaires.
Guide and papers
IdSurvey has an online guide for all features of the software so you can easily discover all tools.
Help Desk support
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Are you new to the CATI Survey business?
Conducting a CATI survey is simple when you have the right tool
If you are a researcher working in product marketing or in academia, you may already be familiar with the basics of how to conduct a CATI survey. Computer-assisted telephone interviewing is a popular and effective way to gather data for market research or an academic research project. Here are a few basics of how to work with CATI survey methodology so you can conduct an effective interview and collect the data you need.
What is CATI survey methodology
CATI stands for computer-assisted telephone interviewing. When you use a CATI survey for your research project, interviewers follow a script provided by a survey software application, such as IdSurvey CATI software. The interviewer inputs the responses into the software and pre-coded answer choices based on the respondent’s answers to each question. This is a fast and efficient way to gather data.
What makes CATI the right choice
CATI survey methodology is convenient for a variety of reasons. The personal touch with a voice interview can produce better engagement with respondents, as opposed to a web-only survey. Experienced interviewers know how to engage the respondent while the computer handles the technical aspects of the survey administration.
Software such as IdSurvey gives you the right platform for conducting your CATI survey. With IdSurvey, you do everything right from the same platform using an ordinary web browser. Setting up is easy and doesn’t require any additional software or special training, so you can get started right away. The software allows you to build your CATI survey from start to finish. You can add dynamic texts for interviewers to read, as well as program your questions to suit the exact needs of your research project.