IdSurvey

Survey distribution management.

Software CATI, CAWI e CAPI per ricerche di mercato

Multi-channel survey invitation

Invite your target with Email or SMS campaign using customized links on websites or social networks. Also, combine the survey with panel providers or third party instruments. You can use one or more distribution channels at the same time. For example, you can create great survey invitation email with Email Sender. Also, you can set automatic SMS reminders with call to action to the contacts that have not completed the interview yet.

Multi-channel survey invitation

Invite your target with Email or SMS campaign using customized links on websites or social networks. Also, combine the survey with panel providers or third party instruments. You can use one or more distribution channels at the same time. For example, you can create great survey invitation email with Email Sender. Also, you can set automatic SMS reminders with call to action to the contacts that have not completed the interview yet.

Software CATI, CAWI e CAPI per ricerche di mercato

EMAIL

Using the integrated worldwide leader service, you will always be guaranteed a high delivery rate. This will minimize the possibility that the message is forwarded to spam folder. Choose your target, write the message and subject line, customize the email template and schedule the email campaign. You can also add reminders to send out to the respondents who have not completed the interview yet.

SMS

Reach the respondents via SMS for an immediate engagement. Program SMS campaigns in the same easy way as for the Email Sender. Choose the mobile phone number or the name of the sender and write the message including the short link generated automatically. The integrated SMS service of IdSurvey will guarantee a priority delivery of the invitations.

LINK ON WEBSITE AND SOCIAL MEDIA

Create customized links in order to track down the origin of survey responses. You can create multiple links for each distribution channel. For example, you can use one link for a website, one for a social network and one for the emails. Using the “Populate fields from URL” you can combine IdSurvey with Facebook or other social networks. For example, to collect email addresses and other data from the contact.

PANELS AND THIRD PARTY INSTRUMENTS

Work with one or multiple panel providers at the same time for the same survey. Add the redirect links to the panel provider corresponding to the outcomes “complete interview”, “quota full” and “out of target”. Besides, by using to the “Populate fields from URL” function you can easily combine third party instruments. For specific requests you can require the integration to existing SSO (Single sign-on).

Features

Automatic delivery

Make the delivery automatic using Smart Campaigns. All the contacts that correspond to the parameters you set will be automatically added to the smart campaign.

Smart campaigns

With the algorithm of smart campaigns, IdSurvey will send emails to the contacts that are necessary in order to complete quotas. So this will improve the performance of the campaign and of the entire survey.

Anonymous campaigns

IdSurvey allows you to send the survey invitation to a list of contacts and to collect interviews without any link to the respondent. With this particular feature you can carry out anonymous surveys using email or SMS campaigns.

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Customize emails

Create a layout that reflects the brand, product or services. Customize the design of the emails choosing font, size, color, logo and pictures with the editor “What you see is what you get”.

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Target

Invite only the contacts that match your requirements. With IdSurvey campaigns you can email surveys to your target only and set filters on the status of the contact.

Statistics

Monitor the progress of each campaign with detailed statistics updated in real time. Keep track of each delivery checking who opened the email and improve the productivity of your campaigns.

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Monitor the outcomes

Keep track of all the interactions using the Activity Log of each contact. All the outcomes of emails and sms will be registered along with the details of each single action and response rate.

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Unsubscribe

Respect the privacy policies and opt-outs inserting the “Unsubscribe” option on your messages. The respondents will be able to unsubscribe from the campaigns with just one click or a simple response SMS.

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No spam

Thanks to the quality and reliability of the delivery service, Email Sender minimizes the possibility of spam and manages to reach a high delivery rate.

Simple integration

Saving the information included in the access URL to the questionnaire, you can easily combine third party instruments such as CRMs or managing softwares.

Security

All the links sent via Email Sender use the security protocol https. The https links use SSL encryption to safely transfer data from the browser of the respondents to IdSurvey.

Landing links

You can set links to redirect the respondents to a specific web page at the end of a survey.

Knowledge base

Accedi alla knowledge base per conoscere le soluzioni e le strategie per la configurazione e costruzione dei questionari.

Guida e documentazione

IdSurvey dispone di una guida integrata per ogni singola funzione del software, così puoi facilmente scoprire tutte le funzioni.

Help Desk support 24/7

Grazie alla tua area ticket potrai richiedere assistenza 7g su 7, 24h/24. Uno dei nostri esperti ti risponderà in brevissimo tempo.