IdSurvey

Survey distribution management.

Software CATI, CAWI e CAPI per ricerche di mercato

Multi-channel survey distribution

Invite your target with Email or SMS campaign using customized links on websites or social networks, or combining the survey with panel providers or third part instruments. You can use one or more distribution channels at the same time. Fore example, you can create an invitation campaign with Email Sender and set automatic SMS remainders to the contacts that have not completed the interview yet.

Multi-channel survey distribution

Invite your target with Email or SMS campaign using customized links on websites or social networks, or combining the survey with panel providers or third part instruments. You can use one or more distribution channels at the same time. Fore example, you can create an invitation campaign with Email Sender and set automatic SMS remainders to the contacts that have not completed the interview yet.

Software CATI, CAWI e CAPI per ricerche di mercato

EMAIL

Thanks to the integration with the worldwide leader service in email sending, you will always be guaranteed a high delivery rate minimizing the possibility that the message is identified as spam. Choose your target, write the message, customize the layout and plan the delivery. You can also add and manage remainders that will be automatically sent out to the respondents who have not completed the interview yet.

SMS

Reach the respondents via SMS for an immediate engagement. Program SMS campaigns in the same easy way as for the Email Sender. Choose the phone number or the name of the sender and write the message including the short link generated automatically. The integrated SMS service of IdSurvey will guarantee a priority delivery of the invitations.

LINK SU SITI WEB E SOCIAL NETWORKS

Create customized links in order to track down the origin of the respondents. You can create multiple links for each distribution channel. For example, you can use one link for a website, one for a social network and one for the invitations sent by email. Using the “Populating fields from URL” function you can combine IdSurvey with Facebook or other social networks in order to collect email addresses and other data from the contact.

PANELS AND THIRD PART INSTRUMENTS

Work with one or multiple panel providers at the same time for the same survey. Add the redirect links to the panel provider corresponding to the outcomes “complete interview”, “quota full” and “out of target”. Besides, by using to the “Populating fields from URL” function you can easily combine third part instruments. For specific requests you can require the integration to existing SSO (Single sign-on).

Features

Automatic delivery

Make the delivery automatic using Smart Campaigns. All the contacts that correspond to the parameters you set will be automatically added to the smart campaign.

Smart campaigns

Thanks to the algorithm of smart campaigns, IdSurvey will only send emails to the contacts that are necessary in order to complete the quotas, improving the performance of the campaign and of the entire survey.

Anonymous campaigns

IdSurvey allows you to send the invitation to a list of contacts and to collect interviews without any reference to the respondent. With this particular feature you can carry out anonymous surveys using email or SMS campaigns.

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Customize emails

Create a layout that reflects the brand of the survey. Customize the design of the emails choosing font, size, color, logo and pictures simply by using the editor “What you see is what you get”.

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Target

Invite only the contacts that correspond to your requirements. With IdSurvey campaigns you can choose your target and set filters on the age or on the status of the contact.

Statistics

Monitor the progress of each campaign with detailed statistics updated in real time. Keep track of each delivery and improve the productivity of your campaigns.

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Test Email and SMS

Before starting a campaign, check and edit the text and layout of the message by sending a test message to your own email address or to your phone number, without affecting any result or statistics.

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Unsubscribe

Respect the privacy policies and opt-outs inserting the “Unsubscribe” option on your messages. The respondents will be able to unsubscribe from the campaigns with just one click or a simple response SMS.

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No spam

Thanks to the quality and reliability of the delivery service, Email Sender minimizes the possibility that the messages will be identified as spam and manages to reach a high delivery rate.

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Monitor the outcomes

Keep track of all the interactions using the Activity Log of each contact. All the outcomes of emails and sms will be registered along with the details of each single action.

Simplified integration

Thanks to the possibility to save the information included in the access URL to the questionnaire, you can easily combine third part instruments such as CRMs or managing softwares.

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Text piping

Create customized invitations using the TextPiping. Increase the engagement rate customizing emails or sms by adding the name of the contact or any other information.

Authenticated link

Thanks to the link authenticated and created by IdSurvey, the respondent can stop the interview at any time and continue it afterward.

Share multiple links

Customize the message and the communication for multiple websites or social networks. Publish an invitation on Facebook or tweet it with a link on Twitter or any other social network. Always keep track of the origin of the respondents.

Pop-up

The automatic creation of HTML popup codes allows you to add the code necessary to open the questionnaire on the website. You can also choose the size that is more suitable to the layout.

Primary Key

Easily integrate the survey with third part instrument by adding the primary key on the access link to the survey and saving it in any contact field.

Security

All the links sent via Email Sender use the security protocol https. The https links use SSL encryption to safely transfer data from the browser of the respondents to IdSurvey.

Landing links

You can set links to redirect the respondents to a specific web page at the end of a survey.

Knowledge base

Accedi alla knowledge base per conoscere le soluzioni e le strategie per la configurazione e costruzione dei questionari.

Guida e documentazione

IdSurvey dispone di una guida integrata per ogni singola funzione del software, così puoi facilmente scoprire tutte le funzioni.

Help Desk support 24/7

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