Services

Expert support at your fingertips.

Maximize your investment with the support of pro experts.

Our high-value services guarantee a successful setup of IdSurvey for a quick return on your investment. Our advisors will guide you through survey setup, project management, integrations and specific requirements.

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Questionnaire scripting

Our expert team has the best strategies and solutions to script surveys of any complexity. You can entrust scripting of the entire questionnaire to our survey design service team or ask for suggestions and specific solutions.

Project assistance

Collaborate with our advisors and skilled specialists. Our team can assist you at any step of your project, including quotas and respondent management, questionnaire and survey testing, data export, and data analysis.

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Custom-made training

We share our expertise and professionalism with you. Our advisors can train your researchers, supervisors, interviewers, and users to get to know and use IdSurvey perfectly.

Technical assistance

Dedicated support to customers who opt for IdSurvey installation on their servers. Our survey service team will give you support with updates, configurations, and system integrations.

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News and updates

IdSurvey is growing every day, thanks to our customers’ requests. Our development team turns ideas and survey service requirements into all-around easy features. With IdSurvey, you’ll always have software that’s up-to-date.

Customizations and integrations

Do you need a customization, a new feature, or integration with an external tool? Our survey service team will analyze your request and design specific custom-made solutions.

Our team

The assistance is always fast, clear and coherent to customer’s problems. In our opinion it’s one of the company strong point also considering tight schedule and remarkable time flexibility.

Key-Stone

IdSurvey team has provided us with great customer service and support. Anytime I have had an issue or question they have responded promptly and resolved it in a very timely manner. Claudia has always been a joy to work with and has always made me feel like I was an important client.

FHSU

We found in IdSurvey team the perfect partner for us. People from IdSurvey team have always been receptive, professional and very fast in solving any problems we had.

Mednet

The personnel is really helpful and support is guaranteed: even in really stressful moments they were ready to help and clarify any doubts.

Camera di commercio di Bolzano

Same opinion on personnel reliability, assistance e and support provided from remote too that confirms a judgement of absolute precision and reliability regarding consulting service.

Piepoli institute