IdTalk

The advanced PBX for your call center

IdTalk advanced PBX for CATI call center

Maximize the productivity of the interviewers

IdTalk is the PBX software perfectly integrated with IdSurvey. IdTalk is also available OnCloud, so that you will be able to work with multiple call centers at the same time or with interviewers connected from home. In order to use IdTalk you will only need a soft phone or any SIP Voip phone. You will not have to learn how to use a new software: you will find everything that you need in the survey settings on IdSurvey.

Maximize the productivity of the interviewers

IdTalk is the PBX software perfectly integrated with IdSurvey. IdTalk is also available OnCloud, so that you will be able to work with multiple call centers at the same time or with interviewers connected from home. In order to use IdTalk you will only need a soft phone or any SIP Voip phone. You will not have to learn how to use a new software: you will find everything that you need in the survey settings on IdSurvey.

IdTalk advanced PBX for CATI call center

Click to Dial e Predictive Dialing

Simplify calls connections.

Call settings IdSurvey IdTalk

Click to Dial

Click to Dial allows the interviewers of your call center to start a call simply by clicking on the link that appears on the CATI interface of the software. IdTalk will make the call right away with no need for the interviewer to enter any phone number. You can use the Click to Dial function with any SIP phone, both software and physical device.

Predictive Dialing

Predictive Dialing allows you to cut the time needed to search available contacts, increasing the productivity of the interviewers. IdTalk will automatically make the calls to the contacts of the survey and will connect the respondents to the first interviewer available. The smart calls detection will filter the wrong connections, making sure that only the successful connections will be transferred to the interviewers.

Main features of IdSurvey and IdTalk

For each survey you can set the call parameters according to the requirements of your project and to the laws of the country from where you are calling.

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Calling hours


Choose the time frame in which the respondents can be contacted. IdSurvey and IdTalk will automatically manage the UTC of each single contact.

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Attempts limit

Set the call attempts limits for each contact. You can set a global limit and a specific limit for each outcome.

Delays on outcome

You can set the withdrawal time of a contact after a specific outcome. IdSurvey will ignore the contact until the withdrawal time that was previously set is over.

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Priority

If you are using multiple phone numbers for each contact, you can pick the call priority even when you are working with predictive dialing.

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Mute calls

IdTalk automatically detects mute calls. You can monitor the number and the percentage of mute calls for each single survey.

Maximum calls

You can set a maximum number of calls to be made simultaneously. This parameter is available for each survey.

Calling level

Cut the waiting times of the interviewers by setting the relation between predictive dialing calls and number of interviewers.

Ring number

When you are working with predictive dialing you can set a maximum number of rings for each call attempt.

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Call detection

Thanks to the effective call detection your interviewers will not loose precious time. IdTalk will automatically detect the signals: busy line, no answer, voicemail, fax, etc.

Better control and higher quality of interviewers

Monitor and measure the performances of your call center. Listen to ongoing interviews live and record them for a future revision. Use the report on the project performances and keep track of the productivity of your interviewers.

Calls recording
The feature of calls recording will allow you to record phone interviews. You can listen to the calls or you can store them by simply accessing to the shared ftp folder of recordings.

Monitoring audio live
It’s never been so easy to monitor the live activity of the interviewers! From any phone or soft phone connected to IdTalk, the monitoring manager can make phone intrusions to listen to ongoing interviews.

IdSurvey - Operators activity

Integrate IdTalk with your call center

The integration of dialers often requires a long configuration and start-up procedure. IdTalk is an easy software to manage and quick to integrate. It keeps the IT costs down and it can be configured according to your requirements in no time.

Requirements:


  • Internet connection suitable for the number of lines used simultaneously
    (1Mb every 30 lines with G.729 codec)
  • VoIP phones or soft phones with SIP protocol
    IdTalk supports the most common SIP Voip phones and the common free or pre-paid soft phones such as Zopier, Zoiper Pro, Bria, x-lite and 3cx. Some features such as Click to Dial and Codec G.729 could only be available for the pre-paid versions.
  • OnCloud
    Ports: 5060 UDP – from 10.000 to 20.000 UDP
  • OnSite (equipped with a pre-configured virtual machine)
    It can be used with any VoIP provider.
    

For the OnSite installations our IT experts will assist you during the configuration and they will guide you to choose the best solutions for your needs.

Knowledge base

Accedi alla knowledge base per conoscere le soluzioni e le strategie per la configurazione e costruzione dei questionari.

Guida e documentazione

IdSurvey dispone di una guida integrata per ogni singola funzione del software, così puoi facilmente scoprire tutte le funzioni.

Help Desk support 24/7

Grazie alla tua area ticket potrai richiedere assistenza 7g su 7, 24h/24. Uno dei nostri esperti ti risponderà in brevissimo tempo.