Face-to-Face Survey

In-person interviews done right.

With a face-to-face survey, you’re able to capture data in person and on the spot. However, if your face-to-face software doesn’t have all the features and capabilities you need to properly execute the interview, your research could fall flat. There are many benefits of face-to-face surveys, and with IdSurvey software, you can take advantage of all of them. When you are able to capture your respondents live and right where they’re at, your face-to-face survey can have a higher response rate. IdSurvey’s CAPI software, which stands for Computer-Assisted Personal Interview, gives you all the tools you need to conduct an excellent face-to-face interview.

Get IdSurvey expertise for your face-to-face survey.

Simple and functional interface requires no training

Your personal interviewers won’t struggle with the face-to-face software because IdSurvey makes it quick and easy to get up and running right away, without any special training.

Record data even in areas without online access

IdSurvey lets you conduct your face-to-face survey offline, so you can reach your respondents no matter where they’re at, and then upload the results later.

App available with your operating system

IdSurvey’s CAPI software is available for Android and iOS devices and Windows PC, so your interviewers can conduct the questionnaire using whatever method is most convenient – tablet, smartphone, or computer.


Mixed mode increases functionality

IdSurvey lets you combine different survey methodologies, so you can mix in-person interviews with web-based and telephone surveys to maximize your response rate and reach.

Maximize your face-to-face surveys

  • Higher response rate, better engagement
    In-person interviews tend to have higher response rates. That is because a skilled interviewer knows how to engage and encourage respondents to complete an interview. In addition, an interviewer can respond to a research subject’s body language, gestures, tone of voice and general attitude in ways that help the respondent feel more at ease and want to continue with the questionnaire. IdSurvey makes the process easy for the interviewer because the design interface is intuitive and adapts based on the particular device and screen. The face-to-face survey moves smoothly through each question to keep data collection streamlined and efficient.
  • Accurate screening and immediate response verification
    When your interviewer is face to face with the respondent, it allows for an accurate screening of survey participants. IdSurvey face-to-face software allows you to set a statistical sample for your survey. By setting quotas, your interviewers collect only those interviews that are relevant to your statistical sample. You can always edit quotas, even when the survey is already underway. When a respondent falls into a quota that is already full, his or her information will be excluded from any list at the point of synchronization. A face-to-face survey lets the interviewer make an accurate screening of survey participants that is not always possible in phone or web-based interviewing. For example, the interviewer can visually verify whether certain demographic information is accurate.
  • Longer interviews tend to be better tolerated
    When your research project calls for open-ended questions, respondents may tend to be more tolerant of these types of questions in a face-to-face interview. One of the benefits of face-to-face surveys is that it allows for participants to expand on their answers verbally, which they may not be as likely or willing to do in written format. The personal interaction with the respondent and the interviewer tends to facilitate longer interviews and responses.