CAWI survey software
Online surveys with style.
CAWI Software main features
Identified or anonymous
Send links to a list of respondents or collect anonymous cawi interviews
Mixed mode
IdSurvey is a CATI, CAPI and CAWI software all-in-one. You can mix multiple methodologies in the same survey.
Smart display
CAWI layout automatically adapts to any screen.
Text Piping
Use text piping to dynamically insert any type of data in the interview questions.
Photo, video and audio
Take photos, record video or audio. Everything goes live directly from the browser.
Panel integration
Integrate the survey with third party panels or social media in a few clicks.
Campaign statistics
Follow statistics and outcomes of your invitation campaigns and survey results with the online data collection tools.
Customized texts
Customize welcome, help and privacy pages and add different thank you text for completed cawi interview, out of target and quota full.
CSS
Customize the interface and questionnaire colors for market research with CSS styles.
reCAPTCHA
Prevent the access to the interview to bot when you share the link in a website or social media.
QRcode
Frame the QRcode with your device to instantly access the interview preview and do tests in an instant.
50+ question types
Combine over 50 question types. You will always find the perfect solution for every type of questionnaire.
Advanced online survey distribution tools
Email sender
Designing a email campaign has never been easier or smarter.
SMS sender
Reach everyone, instantly.
LINK ON WEBSITE AND SOCIAL MEDIA
Create customized links in order to track down the origin of survey responses. You can create multiple links for each distribution channel. For example, you can use one link for a website, one for a social network and one for the emails.
Using the “Populate fields from URL” you can combine IdSurvey with Facebook or other social networks. For example, to collect email addresses and other data from the contact.
PANELS AND THIRD PARTY INSTRUMENTS
Work with one or multiple panel providers at the same time for the same survey. Add the redirect links to the panel provider corresponding to the outcomes “complete interview”, “quota full” and “out of target”. Besides, by using to the “Populate fields from URL” function you can easily combine third party instruments. For specific requests you can require the integration to existing SSO (Single sign-on).
Survey invitation features
Automatic delivery
Make the delivery automatic using Smart Campaigns. All the contacts that correspond to the parameters you set will be automatically added to the smart campaign.
Smart campaigns
With the algorithm of smart campaigns, IdSurvey will send emails to the contacts that are necessary in order to complete quotas. So this will improve the performance of the campaign and of the entire survey.
Anonymous campaigns
IdSurvey allows you to send the survey invitation to a list of contacts and to collect interviews without any link to the respondent. With this particular feature you can carry out anonymous surveys using email or SMS campaigns.
Customize emails
Create a layout that reflects the brand, product or services. Customize the design of the emails choosing font, size, color, logo and pictures with the editor “What you see is what you get”.
Target
Invite only the contacts that match your requirements. With IdSurvey campaigns you can email surveys to your target only and set filters on the status of the contact.
Statistics
Monitor the progress of each campaign with detailed statistics updated in real time. Keep track of each delivery checking who opened the email and improve the productivity of your campaigns.
Email and SMS test
Before launching a campaign review the text and layout of the message by performing a test: send the test email directly to your inbox or mobile number, without altering results and statistics.
Unsubscribe
Respect the privacy policies and opt-outs inserting the “Unsubscribe” option on your messages. The respondents will be able to unsubscribe from the campaigns with just one click or a simple response SMS.
No spam
Thanks to the quality and reliability of the delivery service, Email Sender minimizes the possibility of spam and manages to reach a high delivery rate.
Monitor the outcomes
Keep track of all the interactions using the Activity Log of each contact. All the outcomes of emails and sms will be registered along with the details of each single action and response rate.
Simple integration
Saving the information included in the access URL to the questionnaire, you can easily combine third party instruments such as CRMs or managing softwares.
Text piping
Create personalized invitations with text piping. Increase engagement by tailoring email and SMS messages with the name or any other contact information.
Authenticated links
With an authenticated link automatically created by IdSurvey, the respondent can stop and resume the interview at a later time.
Share multiple links
Customize your message and communication for different websites or social. Post an invitation on Facebook or tweet a link on Twitter or any other social network, keeping track of where respondents are coming from.
Pop-up
Automatic creation of popup HTML code allows you to add popups to your website with the link to the questionnaire. You can also specify the most suitable size for the layout.
Primary Key
Easily integrate the survey with third-party tools by adding the primary key directly into the interview link and storing it in one of the contact's fields.
Security
All the links sent via Email Sender use the security protocol https. The https links use SSL encryption to safely transfer data from the browser of the respondents to IdSurvey.
Landing links
You can set links to redirect the respondents to a specific web page at the end of a survey.
Automatic delivery
Make the delivery automatic using Smart Campaigns. All the contacts that correspond to the parameters you set will be automatically added to the smart campaign.
Customize emails
Create a layout that reflects the brand, product or services. Customize the design of the emails choosing font, size, color, logo and pictures with the editor “What you see is what you get”.
Email and SMS test
Before launching a campaign review the text and layout of the message by performing a test: send the test email directly to your inbox or mobile number, without altering results and statistics.
Monitor the outcomes
Keep track of all the interactions using the Activity Log of each contact. All the outcomes of emails and sms will be registered along with the details of each single action and response rate.
Authenticated links
With an authenticated link automatically created by IdSurvey, the respondent can stop and resume the interview at a later time.
Primary Key
Easily integrate the survey with third-party tools by adding the primary key directly into the interview link and storing it in one of the contact's fields.
Smart campaigns
With the algorithm of smart campaigns, IdSurvey will send emails to the contacts that are necessary in order to complete quotas. So this will improve the performance of the campaign and of the entire survey.
Target
Invite only the contacts that match your requirements. With IdSurvey campaigns you can email surveys to your target only and set filters on the status of the contact.
Unsubscribe
Respect the privacy policies and opt-outs inserting the “Unsubscribe” option on your messages. The respondents will be able to unsubscribe from the campaigns with just one click or a simple response SMS.
Simple integration
Saving the information included in the access URL to the questionnaire, you can easily combine third party instruments such as CRMs or managing softwares.
Share multiple links
Customize your message and communication for different websites or social. Post an invitation on Facebook or tweet a link on Twitter or any other social network, keeping track of where respondents are coming from.
Security
All the links sent via Email Sender use the security protocol https. The https links use SSL encryption to safely transfer data from the browser of the respondents to IdSurvey.
Anonymous campaigns
IdSurvey allows you to send the survey invitation to a list of contacts and to collect interviews without any link to the respondent. With this particular feature you can carry out anonymous surveys using email or SMS campaigns.
Statistics
Monitor the progress of each campaign with detailed statistics updated in real time. Keep track of each delivery checking who opened the email and improve the productivity of your campaigns.
No spam
Thanks to the quality and reliability of the delivery service, Email Sender minimizes the possibility of spam and manages to reach a high delivery rate.
Text piping
Create personalized invitations with text piping. Increase engagement by tailoring email and SMS messages with the name or any other contact information.
Pop-up
Automatic creation of popup HTML code allows you to add popups to your website with the link to the questionnaire. You can also specify the most suitable size for the layout.
Landing links
You can set links to redirect the respondents to a specific web page at the end of a survey.
Themes and branding
The perfect design for any brand.
Identified or anonymous
Enter the CAWI interview with a univocal or a general link.
Quotas
Set a statistical sample for your survey.
CAWI software in Mixed Mode
Mix multiple methodologies in the same survey.
Licenses
Testimonials
Knowledge base
Enter the knowledge base to discover all the solutions and strategies for setting up and designing questionnaires.
Guide and papers
IdSurvey has an online guide for all features of the software so you can easily discover all tools.
Help Desk support 24/7
Using your ticket area you can request technical assistance. One of our experts will answer you back shortly.
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Methodologies compared: advantages and disadvantages of data collection via telephone, web and on field. (CATI, CAWI and CAPI)
CATI
CATI methodology (Computer Assisted Telephone Interview) improved telephone interviewing process. In fact, a software automatically support and lead the interviewer during data collection. Thus, they see questions on the screen followed by possible answers. For this reason, it has several advantages:- high quality of collected data: you avoid any interviewer misinterpretation or incorrect question administering;
- time reduction: automatic callback managed by the system. The interviewer can also directly insert the data with no use of paper;
- more accuracy: being completely automated, there’s no room for mistakes or unclear compiling;
- complete control on interviews progress: you can check in real time completed, incomplete and dropped interviews.
CAWI
Web revolution has been crucial to market research evolution. This is particularly true for CAWI methodology (Computer Assisted Web Interviewing). Back in the days, with CAWI you could reach just around 20% of the population. So it was used just for limited purposes. Today, you reach wide and generic population (an entire country, a multinational corporation…). A link is sent to the respondents via email. They just follow the link to complete the questionnaire. Main characteristics of CAWI method are:- 1. the software autonomously send the emails and takes care of their following classification. Finished questionnaires are marked as complete.
- 2. the respondent is invited via email and clicks on the link to answer the questionnaire. Obviously you need to have all email addresses of your respondents to carry on a CAWI survey.
