CATI Survey Software

Take your telephone interviews to the next level.

CATI survey methodology – computer assisted telephone interviewing (cati) – is an essential component in many market research projects as well as academic research studies. Its versatility makes it easy to gather important data. Moreover, it helps you to achieve your company or organization’s goals. IdSurvey’s web-based CATI software is extremely simple, with a high-powered software application to help you run even the most complex surveys.

IdSurvey stands out with CATI.

Straightforward design for interviewing

IdSurvey’s intuitive design interface lets your interviewers administer any CATI survey. The interviewer follows a script on the screen and gives an outcome to the call.

Functionality doesn't end with just CATI

With mixed mode, you combine methodologies to use IdSurvey with a CATI survey as well as web-based or in-person (CAWI CAPI) interviewing.

Keep track of your survey in real time

IdSurvey CATI survey software lets you check in on your survey’s progress anytime. You can see live results, as well as monitor your interviewers’ progress.

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The data you need, everytime and everywhere

The data you gather can be exported in a variety of formats, including Excel, SPSS, Triple-S, CSV, text, and Microsoft Access. So you can work with it further.

With IdSurvey, there are no limits to your survey’s potential

  • Great design enhances CATI survey administration
    Even though your respondents will never see the design interface during the CATI survey, your agents will interact with it directly. So the way the platform works is of vital importance for your research success. IdSurvey has an intuitive design interface that easily leads your interviewers through telephone surveying, directing them every step of the way. Data is collected seamlessly. Moreover, you can monitor your interviewers’ progress online at any time. You can make use of over 50 question types without needing any complicated code to program your questionnaire.
  • CATI survey features let you customize your questionnaire
    IdSurvey CATI survey platform offers a wide range of valuable features that help you get the most out of your data collection. For example, the Click to Dial feature lets interviewers reach respondents in just one click. In addition, an optional PBX called IdTalk lets you maximize the CATI sample management with Predictive Dialing. Interviewers will spend their time conducting interviews, not searching for telephone numbers to call. So this will increases productivity. In addition, the software also provides smart management of appointments.
  • Optional VoIP available
    If you need a VoIP system, IdSurvey offers IdVoIP for your call center. IdVoIP is a complete solution that doesn’t require a subscription. There’s no fixed costs, and it only charges you for what you actually use. In addition, you can benefit of an excellent call quality and IdSurvey’s top-notch 24/7 customer service. All that makes an exceptional CATI survey software for any research project.

Resources:
Blog IdSurvey: How to choose an interview management software | Blog IdSurvey: Methodologies compared