Professional support at your fingertips.
Our support team is ready to help you, all day, every day.
Buying IdSurvey you meet a team of professionals that can train you to use the software and guide you to design and program complex surveys.
The support team is highly qualified and we can lead you through designing of the most complex questionnaires.
Training and starting up
Choose between standard and advanced training. In a few hours, your team will be able to unveil all IdSurvey potential.
Help Desk support 24/7
Using your ticket area you can request 7/7 and 24/24 assistance. One of our experts will answer you back shortly.
Enter the knowledge base to discover all solutions and strategies to set up and design questionnaires.
Guide and papers
IdSurvey has an online guide for all features of the software so you can easily discover all tools.
Advanced support and customizations
Do you have to design a complex survey? Request customizations or advanced support.
The assistance is always fast, clear and coherent to customer’s problems. In our opinion it’s one of the company strong point also considering tight schedule and remarkable time flexibility.
IdSurvey team has provided us with great customer service and support. Anytime I have had an issue or question they have responded promptly and resolved it in a very timely manner. Claudia has always been a joy to work with and has always made me feel like I was an important client.
We found in IdSurvey team the perfect partner for us. People from IdSurvey team have always been receptive, professional and very fast in solving any problems we had.
The personnel is really helpful and support is guaranteed: even in really stressful moments they were ready to help and clarify any doubts.
Same opinion on personnel reliability, assistance e and support provided from remote too that confirms a judgement of absolute precision and reliability regarding consulting service.